DPD France Elected Customer Service of the Year 2026*, six times in a row !

For the 6th consecutive year, DPD France has been awarded Customer Service of the Year* !

This distinction recognises the commitment of all our teams and the collective effort made on a daily basis to offer our customers the best possible experience.

This year also marks several major breakthroughs:

• Our best overall score since we began participating in the competition,

• Improvements across all channels,

• Excellent availability,

• And our entry into the TOP 20 best-rated companies.

These results reflect a strong collective dynamic, driven by the desire to move forward, progress and remain fully attentive to our customers.

Céline Sarrazin, Customer Relations Director, reiterates the importance of this shared commitment:

At DPD France, the quality of the customer experience is a priority.

This sixth victory rewards the daily commitment of our teams, who do everything possible to guarantee the highest possible level of satisfaction. Thanks to the implementation of appropriate measures and a collective commitment, our quality of service is improving every year.

This victory reflects our unwavering commitment on a daily basis. It is together and for our customers that this victory is so rewarding!

Congratulations and thank you to all our employees, and especially to the entire Customer Relations Department team.

*Letter and parcel delivery category – Ipsos bva study – Viséo CI – More information at escda.fr