Your order doesn't meet your expectations?
Send it back easily with DPD France.

 

Wanting to return your order to your shipper? All you have to do is follow the steps below:

Check the returns policy with your shipper

Before returning your package, ask your shipper if the return option is available for your order.
Your sender will tell you how to download the return label, which can be obtained directly from our website.

Prepare your return parcel

Your order may contain a return label provided by the sender. If this is not the case, you must request one from your sender.
Prepare your parcel, taking care to pack your goods well to ensure they are protected during transport.
Next, print the return label and stick it on the parcel, removing any label previously stuck on. The package is now ready to be shipped.

Deposit your parcel

Bring your parcel to one of our 8,500 Pickup locations and we'll take care of the rest.
You can search for your nearest Pickup parcelshop via the link below.

Download your return label by providing your received parcel number here

DPD Retour, the solution for your customers' parcel returns

Your benefits

Returns time

Once the parcel has been dropped off by the consumer at a Pickup parcelshop, it will be returned to you within 24 to 48 hours.

Tracking

Your return parcels benefit from the same level of tracking as your outbound parcels. Tracking information solutions focused on your return parcels are available.

Normalised standards.

Our automated processes ensure a high level of quality in the handling of your parcels.

Our solutions

DPD France offers you 3 solutions to enable your customers to return parcels:

  • Prepared return: the return label is printed and placed by the shipper inside the outbound package
  • Return on demand: the return label is downloaded by the consumer from our website
  • Reverse return: the shipper generates the label via Webservice and makes it available to the consumer

DPD Retour standards

The maximum dimensions and weight accepted for the return of parcels via our Pickup network.

DPD Retour standards

The maximum dimensions and weight accepted for the return of parcels via our Pickup network.