DPD France
General Terms and Conditions of Use
1. Legal notice
Publisher:
DPD France SAS
Simplified joint stock company with capital of €18,500,000
11-13 rue René Jacques, Immeuble Vivaldi
92130 ISSY LES MOULINEAUX
RCS Nanterre: 444 420 830
Intracommunity VAT number: FR24 444 420 830
Director of publication: Jean-Michel REBILLARD
E-mail address: [email protected]
Hosting company:
Alturing SAS
3, Boulevard Romain ROLLAND
75014 Paris
alturing.eu
2. Purpose of the General Terms and Conditions of Use
These General Terms and Conditions of Use govern access to and use of the www.dpd.com/fr/fr website and are intended to define the terms and conditions of use of the Site by the User.
They constitute the general principles for access to DPD Services. Certain Third-Party Services are also governed by their Specific Conditions. In such cases, the latter supplement these GCU.
3. Definitions
In these General Terms and Conditions of Use, words or expressions beginning with a capital letter shall have the following meaning:
"ChatBot": means the solution enabling online conversation provided by DPD France on the Site.
"Cookie(s)": refers to a text file stored by the User's browser on a dedicated space on the hard disk of their device when consulting a website. It allows its transmitter to identify the device in which it is deposited, during its period of validity and to store certain information relating to its journey, in particular in order to simplify the User's navigation on the websites or to offer the User content adapted to their interests.
"Device(s)": means the equipment (computer, telephone, etc.) used by the User to access and/or use the Services.
"DPD France": refers to DPD France, a simplified joint stock company with a share capital of €18,500,000. Whose registered office is located at 11-13 rue René Jacques, Immeuble Vivaldi, 92130 ISSY LES MOULINEAUX, registered under the Nanterre Trade and Companies Register under number 444 420 830.
"DPD Services": refers to all DPD Services and Third-Party Services provided to Users, accessible via the Site, in their current and future versions, as well as any changes to them.
"GeoPost": refers to GeoPost SA, a public limited company with capital of €701,573,487, whose registered office is at 26, rue Guynemer - 92130 ISSY LES MOULINEAUX, registered under the Nanterre Trade and Companies Register under number 340 012 392.
"General Terms and Conditions of Use" or “GCU”: refers to the present terms and conditions of use of the website www.dpd.com/fr/fr.
"Personal Data": refers to data relating to the User, a natural person, and enabling DPD France SAS to identify the User as a User of the Services.
"Publisher”: means DPD France.
"Privacy and Data Protection Policy" refers to the policy available via the following link: Personal Data, describing the measures taken for the processing, use and management of your Personal Data and your rights as a data subject.
"Services": refers to all DPD Services and Third-Party Services provided to Users, accessible via the Site, in their current and future versions, as well as any changes to them.
"Specific Conditions": refers to the general terms and conditions of use, the general terms and conditions of sale or any other contractual document specifically applicable to each of the Services accessible from the Site.
"Site": refers to the dpd.fr website accessible from the URL www.dpd.com/fr/fr or any other URL that may be substituted for it.
"Third Party Service(s)": refers to any service offered via the Site by a partner contractually linked to DPD France SAS, in its current and future version as well as any changes thereto, and which may be subject to the Specific Conditions of this partner.
"Tracker(s)": refers to "Cookie(s)" and, where applicable:
- the result of the calculation of a unique fingerprint of the Device in the case of "fingerprinting" (calculation of a unique identifier of the Device based on elements of its configuration for tracking purposes);
- invisible pixels or "web bugs";
- any other identifier generated by software or an operating system (serial number, MAC address, unique Device identifier (UTI), or any set of data used to calculate a unique fingerprint of the Device);
which may be deposited and/or read, for example, when a website or mobile application is consulted, or when software is installed or used, regardless of the type of Device used.
"User": refers to any individual or legal entity who visits one or more pages of the Site.
4. Acceptance and modifications of the General Terms and Conditions of Use and the Site
4.1 Access to and use of the Site are subject to acceptance and compliance with these General Terms and Conditions of Use.
By browsing the Site, regardless of the technical means of access and the Devices used, the User is presumed to be aware of these General Terms and Conditions of Use and to accept the terms without reservation.
These General Terms and Conditions of Use apply, as needed, to any declination or extension of the Site on existing or future social networks and / or community.
4.2 The General Terms and Conditions of Use may be modified at any time by DPD France SAS due to the evolving nature of the Site and Services, which may be subject to modifications, in particular by making new features available, or by removing or modifying certain features. The User is therefore advised to refer to the latest version of the General Terms and Conditions of Use accessible at all times on the Site before any navigation. In the event of disagreement with the GTCU, the User is invited to leave the Site and cease all use of the Services.
5. Access to the Site and use of the Services
5.1 The Site is accessible free of charge to any User who has a Device with the latest updates and Internet access. All costs related to access to the Site, whether hardware, software or internet access costs are the sole responsibility of the User.
5.2 Certain Services (free or paid), require the completion of a registration form and/or to create a personal account. The User therefore undertakes to provide, maintain and regularly update accurate, complete and up-to-date information. Failing this, the User's registration will not be valid and DPD France SAS reserves the right to take any measure it deems useful to suspend access to the Service(s) concerned, definitively or temporarily.
5.3 Before confirming his registration to one or more Service(s), the User must carefully read the General Terms and Conditions of Use and, where applicable, the Specific Conditions applicable to the Service(s) he wishes to use.
The User guarantees DPD France SAS against any illicit, non-compliant and/or unauthorised use of the information accessible via this Site.
6. Intellectual property
The Publisher is the author of the Site, which constitutes works protected by the intellectual property laws in force.
The Website as a whole and each of its components, in particular the texts, drawings, illustrations, logos, images (animated or not), databases and iconography of the Website, are the exclusive property of the Publisher's company and/or, where applicable, Geopost, who alone are entitled to assert the related intellectual property rights.
In this respect, the User undertakes, without limitation, not to download, extract, store, use, reproduce, sell, communicate, represent, broadcast, adapt and/or borrow content from the Services protected by intellectual property rights, directly or indirectly, on any medium whatsoever, by any means and in any form whatsoever, without the express authorisation of the Publisher and/or its partners.
The Publisher and/or Geopost are the owners of several registered trademarks. No licence or other right to use these trademarks or any component of the Website is granted to the User.
The User undertakes not to use or access any service, information, application or software available via the Website in any manner not expressly authorised by DPD France.
The User also undertakes not to introduce any data to the Site that would modify or be likely to modify the content or appearance of the data, the presentation or the organisation of the Site or the works appearing on the Site by any process whatsoever.
Any use of the trademarks, company names, commercial names, logos and other distinctive signs of the Publisher, Geopost and/or its partners, is prohibited without the authorisation of the holders of the rights. Any reproduction or representation by any means whatsoever, in whole or in part, of the Website or any of its components, without the express prior authorisation of the Publisher, is strictly prohibited and constitutes an infringement of copyright.
Violation of these provisions shall render any offender liable to the criminal and civil penalties provided for by the legislation in force.
7. Liability
7.1 Users’ liability
All hardware and software required to access and use the Site or Services remain the sole responsibility of the User, who is therefore solely responsible for the proper functioning of his/her Device and Internet access. It is therefore the User's responsibility to take all appropriate measures to protect his/her own data, computer systems and/or software from contamination by any viruses. The User is solely responsible for his/her use of the Site and/or Services.
The User acknowledges that the conversation conducted via the ChatBot cannot be assimilated to a conversation with a DPD France agent. The User is solely responsible for the information provided via the ChatBot.
Users are reminded that no confidential information may be communicated, in particular via this means and/or online forms on the Site, such as passwords, bank card numbers or other strictly personal information.
In addition, the User undertakes to respect the rules of law in force and not to use abusive, insulting, disparaging, degrading, defamatory, libellous, violent, discriminatory, racist or xenophobic language. The Publisher reserves the right to exercise a priori and a posteriori moderation over Users' publications and reserves the right to refuse to put them online, without the need for justification, and to take any legal action if necessary.
The User guarantees the Publisher against any recourse, claim or action that may be brought against it in any respect whatsoever in connection with the publication of its comment(s).
The User is solely responsible for the identity that he identifies, whether through his e-mail address, the content of the messages, comments and/or information that he communicates and/or his IP address. All requests and/or actions carried out by the User on the Site are deemed to have been carried out by the User.
7.2 Publisher’s liability
The Publisher makes his best effort to ensure that the information accessible via the Site is accurate and up-to-date. However, the Publisher in no way guarantees that this information is accurate, complete and up-to-date. The Publisher gives no guarantee, express or implied, concerning the relevance, accuracy and topicality of the information and data appearing on all or part of the Site.
The Publisher uses all reasonable means at its disposal to ensure quality access to the Site and/or the Services. The Site is accessible 24 hours a day, 7 days a week, except in the event of force majeure or the occurrence of an event beyond the control of the Publisher and subject to any breakdowns and maintenance operations necessary for the proper functioning of the Site.
Subject to applicable legal or regulatory provisions, under no circumstances may the Publisher be held liable for any direct or indirect damage whatsoever, whatever the cause, origin, nature or consequence, arising from consultation or use of the Site. Furthermore, the Publisher may not be held liable for any malfunction of the network and/or servers or any other event beyond its control, which may prevent or impair access to the Site and/or Services. The Publisher reserves the right to interrupt, temporarily suspend or modify without notice access to all or part of the Site and/or the Services, in order to carry out maintenance, or for any other reason, without the interruption giving rise to any obligation or compensation.
The Publisher in no way guarantees the accuracy or completeness of the information offered by the referenced Sites.
8. Hypertext links
The Site may contain hypertext links to other websites over which the Publisher has no control. Despite the checks carried out before any hypertext link is set up on its Site, the Publisher declines all responsibility for the content of these Sites and any updates that may be made to them.
The Publisher authorises the creation of hypertext links to any page or document on its Site, provided that these links are not created for commercial or advertising purposes. Such links may only be set up on condition that the authors of the link have informed the Site's webmaster in advance. Naturally, this authorisation does not apply to Sites disseminating information of an illicit, violent, controversial, pornographic or xenophobic nature, or which may offend the sensibilities of a large number of people. Finally, the Publisher reserves the right to remove a hypertext link to its Site at any time if it considers that the link does not comply with its editorial policy.
9. Use and management of cookies and/or trackers
The Publisher uses Cookies and/or Trackers to provide the User with an optimal user experience tailored to his/her personal preferences. By using Cookies and/or Trackers, the Publisher avoids the User having to re-enter the same information each time he visits its Site. Cookies and/or Trackers are also used to optimize the performance of the Site, mobile Sites and mobile applications where applicable. For example, they facilitate the User's navigation and help the User to find specific content more quickly.
Types of Cookies and/or Trackers used on our Site
- Technical and browsing Cookies and/or Trackers
These Cookies and/or Trackers are deposited on all of our Site, mobile Sites and mobile applications where applicable. They facilitate the User's navigation between the pages of the Site and applications and are also necessary to enable the User to benefit from certain functionalities of the Site and/or DPD Services and expire automatically when the User closes his/her browser. If the User has chosen to deactivate these Cookies and/or Trackers via his/her Internet browser, access to the Services may be impaired. We therefore advise the User to leave them active in order to take full advantage of the Services and navigation on the Site and applications.
- Cookies and/or Trackers for audience measurement and browsing tracking
This Cookie and/or Trackers is deposited on all our Site, mobile Sites and mobile applications. It is used to collect anonymous statistical data on visits to our Site and applications in order to improve their ergonomics. The User may deactivate this cookie by clicking on the heading below: "Managing the deposit and reading of Cookies and/or Trackers".
- Targeted advertising Cookies and/or Trackers
These Cookies and/or Trackers are placed on the Site by our advertising agency or by third parties (advertising agencies or advertisers). They enable us to offer the User advertising tailored to his or her interests. The User has the option of accepting or refusing these Cookies and/or Trackers either from the section below entitled "Managing the deposit and reading of Cookies and/or Trackers" for Cookies and/or Trackers deposited by DPD France SAS, or, for other Cookies and/or Trackers, by consulting the privacy policies specific to third-party advertising agencies or advertisers.
- Cookies and/or Trackers for social network sharing buttons
These Cookies and/or Trackers may be deposited on the Device by social networking Sites. They enable content on the Services to be shared. DPD France cannot control these Cookies and/or Trackers and the data collected by social networks. For more information on these Cookies and/or Trackers, we invite the User to consult the privacy policies specific to each of these social networking Sites.
The data collected by means of these Cookies and/or Trackers is used, where applicable, by DPD France SAS, its advertising network and third parties in accordance with their purposes.
Cookie and/or Tracker retention period
The Cookies and/or Trackers used for targeted advertising and audience measurement, deposited directly or indirectly by DPD France, are valid for a maximum of 24 months. The User's consent will be sought again at the end of this period by displaying the information banner.
Management of the deposit of Cookies and/or Trackers
- For Cookies and/or Trackers enabling DPD France SAS to offer the User content adapted to his/her hobbies:
- For Cookies and/or Trackers enabling DPD France to track the User's browsing and to produce statistics on visits:
You can accept or refuse these Cookies and/or Trackers directly by accessing the cookie preferences selection menu, accessible at the bottom of the page.
The User also has the option of deactivating all types of Cookies and/or Trackers from his or her browser or, in the case of Cookies and/or Trackers for targeted advertising, from third-party Sites. To assist you, the CNIL has put together a practical guide setting out best practices for each web browser: https://www.cnil.fr/fr/cookies-et-autres-traceurs/comment-se-proteger/maitriser-votre-navigateur.
10. Relations with partners and advertisers
Any commercial relations whatsoever that the User may have when using the Services, with partners of DPD France SAS or advertisers present on the Services, are made directly with the partners or advertisers without DPD France being a party to these relations. Consequently, DPD France SAS may not be held liable for any prejudice suffered by the User as a result of its relations with partners of DPD France SAS or advertisers.
11. Confidentiality – Personal data
By using the Site, the User accepts the terms of the Privacy Policy and Personal Data Protection available via the following link: Personal data.
12. General Conditions
If one of the clauses of these GTCU is declared null and void by the competent authorities, this will not invalidate the other clauses.
The fact that the Publisher does not exercise any of the rights resulting from these GTCU does not constitute a waiver of these rights.
The General Terms and Conditions of Use are subject to French law. Any dispute arising between DPD France SAS and the User with respect to these General Terms and Conditions of Use, their application, interpretation and execution shall be submitted to the competent court in Paris, even in the event of multiple defendants or third-party claims.
Updated on September 1st, 2023
Parcel shipping for business and private customers / General Terms and Conditions of Use