These General Terms and Conditions of Use govern access to and use of the website www.dpd.fr and are intended to define the terms and conditions of use of the Site.
In these General Terms and Conditions of Use, words or expressions beginning with a capital letter shall have the following meaning :
"ChatBot ": refers to the software application enabling online conversation made available by DPD France on the Site.
"General Terms and Conditions of Use": refers to the present terms and conditions of use of the website www.dpd.fr.
"Specific Conditions": refers to the general terms and conditions of use, the general terms and conditions of sale or any other contractual document specifically applicable to each of the Services accessible from the Site.
"Cookie(s)": refers to a text file stored by the User's browser on a dedicated space on the hard disk of their device when consulting a website. It allows its transmitter to identify the device in which it is deposited, during its period of validity and to store certain information relating to its journey, in particular in order to simplify the User's navigation on the websites or to offer the User content adapted to their interests.
"DPD France SAS": refers to DPD France, a simplified joint stock company with a share capital of €18,500,000. Whose registered office is located at 11-13 rue René Jacques, Immeuble Vivaldi 92130 ISSY LES MOULINEAUX, registered on the Nanterre Trade and Companies Register under number 444 420 830.
"Personal Data": refers to data relating to the User, and enabling DPD France SAS to identify the User as a User of the Services.
"Privacy and Data Protection Policy" refers to the policy available via the following link: Personal Data, describing the measures taken for the processing, use and management of your Personal Data and your rights as a data subject.
"Services": refers to all DPD Services and Third Party Services provided to Users, accessible via the Site, in their current and future versions, as well as any changes to them.
"DPD Services": refers to all DPD Services and Third Party Services provided to Users, accessible via the Site, in their current and future versions, as well as any changes to them.
"Third Party Service(s)": refers to any service offered via the Site by a partner contractually linked to DPD France SAS, in its current and future version as well as any changes thereto, and which may be subject to the Specific Conditions of this partner.
"Site": refers to the dpd.fr website accessible from the URL www.dpd.fr or any other URL that may be substituted for it.
"Device(s)": means the equipment (computer, telephone, etc.) used by the User to access and/or use the Services.
"User": refers to any individual or legal entity who visits one or more pages of the Site.
3.1 Access to and use of the Site are subject to acceptance and compliance with these General Terms and Conditions of Use.
By browsing the Site, regardless of the technical means of access and the Devices used, the User is presumed to be aware of these General Terms and Conditions of Use and to accept the terms without reservation.
These General Terms and Conditions of Use apply, as needed, to any declination or extension of the Site on existing or future social networks and / or community.
3.2 The General Terms and Conditions of Use may be modified at any time by DPD France SAS due to the evolving nature of the Site and Services, which may be subject to modifications, in particular by making new features available, or by removing or modifying certain features. The User is therefore advised to refer to the latest version of the General Terms and Conditions of Use accessible at all times on the Site before any navigation. In case of disagreement with the General Terms and Conditions of Use, no use of the Site can be made by the User.
4.1 The Site is accessible free of charge to any User with internet access.
All costs related to access to the Site, whether hardware, software or internet access costs are the sole responsibility of the User.
4.2 Certain Services (free or paid), require the completion of a registration form. The User therefore undertakes to provide, maintain and regularly update accurate, complete and up-to-date information. Failing this, the User's registration will not be valid and DPD France SAS reserves the right to take any measure it deems useful to suspend access to the Service(s) concerned, definitively or temporarily.
4.3 Before confirming his registration to one or more Service(s), the User must carefully read the General Terms and Conditions of Use and, where applicable, the Specific Conditions applicable to the Service(s) he wishes to use.
The User guarantees the Company against any illicit, non-compliant and/or unauthorised use of the information accessible via this Site.
The general structure, the texts, images, animated or not, and all the elements present on the Site are the exclusive property of the company DPD France SAS and its partners, and are protected by French and international legislation on copyright and intellectual property.
Any use whatsoever of the brand names and logos on the Site, including but not limited to the brands and trade names held by DPD France SAS and/or its partners, is prohibited without the authorisation of the holders of the rights. Any reproduction, representation by any process whatsoever, in whole or in part, of the Site or any of its elements, in whole or in part, without the express prior authorisation of DPD France SAS or its partners is strictly prohibited.
The User also refrains from introducing data on the Site that would modify or be likely to modify the content or appearance of the data, the presentation or the organisation of the Site or the works appearing on the Site and by any means whatsoever.
Violation of these provisions shall subject any offender to the criminal and civil penalties provided for in the legislation in force.
All sites having a hypertext link with the Site (a hypertext link targeting this Site or established from it), are not under the control of DPD France SAS, which declines all responsibility for their content.
The User is solely responsible for their use.
DPD France SAS reserves the right to have a hypertext link pointing to its Site removed at any time if it considers it does not comply with its editorial policy.
You can manage your consent regarding cookies via the "Cookies" link in the page footer below.
7.2 Types of Cookies used on our Site
Technical and navigation cookies :
These Cookies are placed throughout our Site, mobile sites and mobile applications where applicable. They facilitate the User's navigation between the pages of the Site and applications and are also necessary to enable the User to benefit from certain features of the Site and/or DPD Services and expire automatically when the User closes their browser. If the User has chosen to deactivate these Cookies via their internet browser, access to the DPD Services may then be impaired. We therefore advise the User to leave them active in order to take full advantage of the DPD Services and their browsing on our Site and applications.
The Cookie for audience measurement and browsing monitoring :
This Cookie is deposited on our entire Site, mobile sites and mobile applications. It enables us to collect anonymous statistical data on the frequentation of our Site and applications in order to improve their ergonomics. The User has the possibility of deactivating it from the section below "Management of the deposit and reading of Cookies".
Cookies for targeted advertising :
These Cookies are placed on the Site by our advertising agency or by third parties (advertising agencies or advertisers). They enable us to offer the User advertising tailored to their interests. The User has the possibility of accepting or refusing these Cookies either from the section below "Management of the deposit and reading of Cookies" for Cookies deposited by DPD France SAS or, for other Cookies, by consulting the confidentiality policies specific to third party advertising agencies or advertisers.
Share button cookies on social networks :
These Cookies may be deposited on the Device by social networking sites. They allow the sharing of content from DPD Services. DPD France cannot control these Cookies and the data collected by social networks. For more information on these Cookies, we invite the User to consult the privacy policies specific to each of these social network sites.The data collected by means of these Cookies are, where applicable, used by DPD France SAS, its advertising agency and third parties in accordance with their purposes.
7.3 Storage duration of Cookies
Cookies for targeted advertising and audience measurement filed directly or indirectly by DPD France SAS are valid for a maximum period of 13 months. The User's consent will be requested again at the end of this period by displaying the information banner.
7.4 Management of the deposit and reading of Cookies
For Cookies enabling DPD France SAS to offer the User content adapted to their interests:
For Cookies enabling DPD France SAS to follow the User's browsing and to compile visit statistics:
You have the possibility to accept or refuse these Cookies directly from the site below :
The User also has the option of disabling all types of Cookies from his browser or, in the case of Targeted Advertising Cookies deposited by third party sites, directly from the Youronlinechoices platform:
From your browser :
1- In Internet Explorer :
Click on Tools at the top of the browser window and select Internet Options.
In the options window, click on the Privacy tab.
To disable Cookies, move the cursor all the way to the top to block all Cookies.
For more information:http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-Cookies
2- In Firefox:
Click on Tools in the browser menu and select Options.
Select the Privacy pane.
To disable Cookies, deselect the Accept Cookies checkbox on the Site.
For more information:http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20Cookies
3- In Google Chrome: :
Click on the Chrome menu in the browser toolbar.
Select the Settings option.
Click Show Advanced Settings.
In the Privacy section, click the Content Settings, Cookie and Site Data button. You can then delete them all or select them one by one.
For more information:https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
4 - In Safari :
Go to Settings > Safari > Clear Cookies and Data.
For more information:http://support.apple.com/kb/HT1677?viewlocale=fr_FR
5 - In Opera :
Go to Preferences > Advanced > Cookies
For more information: https://help.opera.com/en/latest/web-preferences/
8.1 Responsibility of the User
All hardware and software required to access and use the Site or the Services remain exclusively the responsibility of the User, who is therefore solely responsible for the proper functioning of his equipment and his access to the Internet.
It is therefore incumbent upon it to take all appropriate measures to protect its own data, computer systems and/or software from contamination by possible viruses.
The User is solely responsible for the use they make of the Site and/or Services.
In particular, the User acknowledges that the conversation conducted through the ChatBot cannot be considered as a conversation with an agent of DPD France. The User is solely responsible for the information provided through the ChatBot.
Any use of any data made from the User's e-mail address is deemed to have been made by the User.
8.2 Responsibility of DPD France SAS
DPD France SAS implements all reasonable means at its disposal to ensure quality access to the Site and/or Services.
The Site is accessible 24 hours a day, 7 days a week, except in the event of force majeure or the occurrence of an event beyond the control of DPD France SAS and subject to any breakdowns and maintenance operations necessary for the proper functioning of the Site.
Furthermore, DPD France SAS cannot be held responsible for any malfunction of the network and/or servers or any other event beyond its control that prevents or degrades access to the Site and/or Services.
DPD France SAS reserves the right to interrupt, temporarily suspend or modify access to all or part of the Site and/or Services without notice, in order to ensure maintenance, or for any other reason, without the interruption giving rise to any obligation or compensation.
DPD France SAS in no way guarantees the accuracy or exhaustiveness of the information offered by the referenced sites.
Any commercial relations whatsoever that the User may have when using the Services, with partners of DPD France SAS or advertisers present on the Services, are made directly with the partners or advertisers without DPD France being a party to these relations. Consequently, DPD France SAS may not be held liable for any prejudice suffered by the User as a result of its relations with partners of DPD France SAS or advertisers.
The User's attention is drawn to the importance of not communicating sensitive data (within the meaning of Article 9 of the RGPD) in the free comment areas offered by certain Services such as the ChatBot.
The General Conditions of Use are subject to French law. Any dispute arising between DPD France SAS and the User with respect to these General Conditions of Use, their application, interpretation and execution shall be submitted to the competent court in Paris, even in the event of multiple defendants or third-party claims.