What happens if the consignee can\'t be located?

If the consignee can\'t be located, the driver leaves a notification card in the consignee\'s letter box after the first delivery attempt. The driver will drop off the parcel at a Pickup parcel shop where it will be stored for 7 working days. After that, the parcel will go back to the hub where it finally will be returned to sender.

For a 2B sending, the driver will make three delivery attempts. In case non of the deliveries was successful, the parcel will be shipped back to sender.