We provide answers to frequently asked questions on the topics of returns and collection requests - for efficient and trouble-free return shipping.
As a shipper, you can easily connect to the Pickup network. If you do so, your customer can choose from 800 Pickup parcelshops in Belux and 42,000 in Europe to pick up or send back his parcel. This is DPD’s Shop return.
Your other option: on request you can arrange a collection at the customer premises. As a contractual customer, you can easily ask for this service or arrange it via your shipping tool. This is called a collection request.
Find the Pickup parcelshop near you with our Pickup parcelshop Finder.
This depends on the shipper. In most cases, you\'ll receive a return label. If you want to return your order, you can stick this label on the parcel and bring it to one of our Pickup parcelshops. If you didn\'t receive a return label, contact the shipper to request one.
That\'s what your shipper determines. Please contact him if necessary.
Whether the return is chargeable depends on the shipper\'s return policy to which the return is going. See the FAQs on their site.
At a collection request, the shipment is picked up on site. In case of a return, the parcel must be delivered by your customer in one of our Pickup parcelshops.