Changes in delivery and receipt of shipments

In view of the current situation in Latvia, we encourage you to familiarize yourself with the changes in acceptance and delivery of shipments. Only by joint efforts can we reduce the risk of infection, so we encourage you to choose contactless delivery methods. 

CHANGES IN SHIPMENT DELIVERY AND RECEIVING 

The delivery process for PRIVATE PERSONS 

Delivery to a safe place: 

• Upon receipt of an SMS or an email regarding upcoming delivery, the Recipient may indicate a secure location at the Parcel Receiving Address where the DPD courier may leave the parcel;  

• To specify a secure location, click on the link received by SMS or email and under "Delivery to a safe location", specify the location at the recipient's address where we can leave the shipment;

• When the parcel is delivered at the destination, it will receive an SMS or e-mail confirming that the parcel has been delivered. 

If the Recipient does not choose "Delivery to a Safe place" then DPD courier will provide Contactless Delivery: 

When making a Contactless Delivery, the DPD courier will contact the recipient by telephone and agree on the place where the shipment will be left. 

Please pay attention 

• The recipients' ID is not checked during the pandemic;

• The recipient of the parcel will not have to sign for receipt of the shipment;

• The service request from the Recipient in the DPD system or a telephone record or other proof prepared by DPD will serve as proof of delivery;

• DPD is not responsible for the quality of the shipment after it is placed at the location specified by the Recipient;

• we encourage our clients to maintain a safe distance (at least 2m) between the courier; • If the customer refuses to receive the item, it will be returned to the sender.

Delivery to Pickup Parcel Shops: 

During the COVID-19 pandemic, consignees have the right not to sign for parcel delivery. The shipment will be issued with the PIN code or personal identification document. 

ADDITIONAL SERVICES FOR PRIVATE PERSONS 

• Cash transactions are terminated indefinitely through COD (Cash on Delivery) service. From now on, recipients will only be able to pay by bank card.

• DPD courier will contact the recipient of the shipment to determine if it is in quarantine before we provide the "Delivery with additional loader " service. If the recipient is not in quarantine, we will deliver as before. If the recipient is in quarantine, we will make a Contactless Delivery by shipment to the customer's door. If the consignee does not agree to the delivery of the parcel to the door, we will return it to the consignor. 

The delivery process for BUSINESSES Parcel delivery to the recipient's address: 

• The DPD courier will contact the recipient by telephone to agree on the place where the shipment will be left to inform you about the delivery of the Contactless Shipment. Pallet delivery to customer's address: 

• The DPD courier will contact the recipient via telephone to inform you of the delivery of the shipment;

• If possible, we will unload the pallets at the consignee's address;

• If it is not possible to unload pallets at the recipient's address, the DPD courier will deliver the parcel indoors by prior arrangement. 

Please pay attention 

• please provide complete details of the consignee so that we can contact them;

• recipients will not have to sign for receipt of the shipment;

• A record of a telephone conversation or other proof prepared by DPD will serve as proof of delivery

• we encourage our clients to keep a distance of at least 2 meters between the courier;

• during the pandemic period, DPD does not provide accompanying documents to customers (labels, invoices, etc.);

• if the customer refuses to receive the shipment, it will be returned to the shipper;

• if the customer's address in Latvia or Europe is closed due to the announced pandemic, the shipment will be returned to the sender. 

ADDITIONAL SERVICES for businesses: 

• From now on, all ROD documents will be quarantined for 24 hours. Therefore, we ask DPD customers to take into account changes in the delivery time of the signed documents - their delivery will be delayed by one business day. Any documents that the recipient refuses to sign will be returned to the sender. 

Parcel delivery process for businesses 

To minimize customer and courier contact, we encourage you to place items as close to the front door as possible. 

We encourage you to be responsible 

We ask all our customers to be honest and responsible! If a customer has returned to Latvia from abroad within the last 14 days, if they have been in contact with a person who has or has had the characteristic symptoms of COVID-19, it is imperative to choose Contactless Delivery. The recipient will receive a confirmation message when the shipment is delivered.  

Wishing you strength, health, and success, 

Your DPD