DPD Quality and Environmental Policy

DPD Quality and Environmental Policy

The common goal of the DPD Latvia quality and environment policy is to promote an effective, innovative and environmentally friendly parcel delivery service by identifying and evaluating all potential risks and possibilities, thus providing the sustainable growth of the company.

The quality and environment policy of DPD Latvia is not only based on the laws and regulations of the Republic of Latvia that are binding to the company, the requirement of the DPD group, and the recognition and consideration of the needs of our clients and other interested parties, but also on the effective control of environmental resource usage, as well as the use of environmentally friendly technologies and materials.

To ensure the high quality of DPD Latvia’s services and customer services, to carry out continuous improvements and to support the protection of the environment, while simultaneously decreasing the impact of the company’s operations on the environment as much as possible, a quality and environment management system has been implemented and maintained that is certified in accordance with the demands of the international standards ISO 9001:2015 and ISO 14001:2015.

The core driving force behind the implementation of the quality and environment policy is knowledgeable, motivated employees who are interested in sustaining the environment management system, it is paramount that they understand the significance of the management system in the work that they do and are always on the look-out for new ways to improve it.

Quality and environment management is a crucial component of the DPD group brand and its corporate strategy. As we are delivery experts, we consider it to be a priority and when doing business, we want to create a positive impact on the environment with our business development. Within the framework of the corporate social responsibility sustainability program, DrivingChangeTM, we are focusing in four directions.

Effective parcel delivery within an urban environment:
Innovative, client-oriented delivery solutions, the development and extension of the Pickup network (Parcel Locker and Parcel Shop), successful first attempts at the delivery of a parcel that increase the efficiency of parcel delivery, and help to decrease both traffic jams and environmental pollution by avoiding repeated deliveries.

Innovative business:
Sharing the company’s experience and knowledge, promoting the development of e-commerce, involving local entrepreneurs in creating smart delivery solutions, employee growth, training and encouraging, annual quality and management prizes of the DPD group, innovations to stimulate development.

Decreasing carbon dioxide emissions:
The measuring and monitoring of CO2 that results from the basic activity of DPD, optimization of parcel delivery routes, regular technical maintenance of the vehicles, updating the parcel delivery vehicle fleet, and additional training for drivers.

Investing into the society that we’re closest to when participating and supporting various social projects, thus letting our stance on the values important to the company be known.

The quality and environment policy is available to all DPD Latvia employees, as well as any interested parties and it is revised and updated as needed, on the basis of changes to the processes and structure of the company or the impact of other circumstances.