If you are unable to deliver your shipment to DPD Parcel Locker, we encourage you to place any shipment you wish to deliver to the courier as close as possible to the front door of the pickup address.

Schools, colleges, kindergartens, and other public places are currently closed in several European countries. As well as several companies have closed their offices during the pandemic period. We ask all our customers to make sure that the consignee has not suspended their operations for a while. Any shipments that cannot be delivered will be returned to the shipper immediately.

During each pandemic period, the health status of all employees at DPD will be monitored daily:

• All our employees are discouraged to travel outside Latvia. If an employee has been in a state of emergency in the last 14 days, they are invited to work from home for the next 14 days;

• We have canceled all missions, training and face-to-face meetings;

• All our couriers are provided with disinfectants for the regular disinfection of hands and work equipment.

Continuing to actively follow the spread of COVID-19 across Europe and following the recommendations of the Latvian authorities, from 19.03. cash transactions are terminated indefinitely, providing COD (Cash on Delivery) service. From now on, beneficiaries will only be able to pay by bank card.

If at the time of delivery, the customer will not be able to pay for the item by bank credit card, the item will be returned to the sender.

DPD continues to provide ROD with the following security precautions:

1. Users of the ROD service will be invited to sign up using their own pen. This reduces the amount of physical contact.

2. In order to verify the identity of the recipient, the courier will ask you to place the ID card or Passport at a safe distance and will ask you to depart from the document so that the data in the document can be compared with the contract data.

3. Once the recipient's identity has been confirmed, the courier will prepare the documents for signature and invite the recipient to sign them.

4. Recipients will be encouraged to maintain a minimum distance of 2 meters from the courier to minimize the potential risks of physical contact.

5. If the recipient refuses to present his identity documents or refuses to sign, the consignment will be returned to the sender.

We encourage all our customers to be tolerant and understanding. The DPD team will answer any questions you receive as soon as possible. If your answer is delayed, please be patient.

If you are unable to contact DPD, please send an email to [email protected]