Touch the screen and select the parcel. Enter the PIN code received by SMS or e-mail, which always consists of 6 digits (no characters or letters). A compartment will open, you will be able to take out the parcel, and please close the compartment. If it shows that the PIN code is incorrect, please check if you are at the correct Parcel terminal, which is indicated in SMS. If the compartment does not open, we encourage you to contact the Customer Service Department 67387282. Once the compartment defect is eliminated, you will receive a new SMS on receiving of the parcel.