Unfortunately not. For your own safety and to ensure the efficiency of operations at the DPD depots/hub, we are unable to welcome receivers on our premises.

Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.

No problem. Your package will be left with your neighbour. What if your neighbour is not home either? Your parcel will be brought to a nearby Pickup parcel shop. This is a quick and easy option, and means that you can collect the parcel when it is convenient for you. The DPD driver will leave a note in your letterbox stating the address of the Pickup parcel shop and when the parcel will be available for collection. DPD will also send you an email stating when the parcel has arrived at the Pickup parcel shop.  Take some proof of identity with you when you go to collect your parcel. You have seven days in which to pick it up. If it is not collected during this time, it will be returned to the sender.

A deposit permission doesn’t require any signature. The driver simply drops off the parcel in the location you mentioned upfront and leaves. Register at myDPD to make use of this feature.

Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can't be found, please contact our customer service.

If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. While we do our very best to deliver at the designated time, this time is an estimate. Delays can sometimes occur due to unforeseen circumstances. Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.

If your parcel is being delivered to a Pickup Parcel Shop, there may be various reasons for this:

1. Sender choice:

The consignor has directed us to deliver the parcel to a designated Pickup Parcel Shop (DPD Shop2Shop).

2. Instruction given:

You have designated the Pickup Parcel Shop as the delivery location through our customer service, via myDPD, or using our app.

3. Absence during delivery:

If you were not available during the delivery attempt, the parcel has been automatically redirected to the nearest pick-up point.

Click here to track your parcel.

You can check on the shipping status of your parcel by simply entering the parcel label number or reference number. Track your parcel live and see when we’ll be ringing your doorbell.

Home delivery on Saturdays is optional and depends on the choice of the shippers, whereas parcelshop delivery is a standard feature.

Als de afzender van je pakket gebruik maakt van de Predict-service word je geïnformeerd over de dag en het tijdvak waarin de bezorging zal plaatsvinden. Hoewel wij ons uiterste best doen je pakket op het aangegeven tijdstip te bezorgen, blijft het een indicatie. Door onvoorziene omstandigheden is het mogelijk dat er vertraging plaatsvindt.