If your parcel is being delivered to a Pickup Parcel Shop, there may be various reasons for this:

1. Sender choice:

The consignor has directed us to deliver the parcel to a designated Pickup Parcel Shop (DPD Shop2Shop).

2. Instruction given:

You have designated the Pickup Parcel Shop as the delivery location through our customer service, via myDPD, or using our app.

3. Absence during delivery:

If you were not available during the delivery attempt, the parcel has been automatically redirected to the nearest pick-up point.