You can contact DPD by voicebot, chatbot, phone or by checking the answers in the help center.
Choose how to get in touch
Callbot
The fastest way to contact DPD 24/7
02 620 13 72 (Dutch)
02 620 13 73 (French)
Call our Customer Care team on 070 222 222*
*Mon - Fri: 8am - 6:00pm, excluding bank holidays, € 0.30/minute
Chatbot
Chat with us about your delivery 24/7
Chatbot at the bottom of this page
Relevant information about shipping within Belgium and abroad.
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Unfortunately not. For your own safety and to ensure the efficiency of operations at the DPD depots/hub, we are unable to welcome receivers on our premises.
If your parcel is being delivered to a Pickup Parcel Shop, there may be various reasons for this:
1. Sender choice:
The consignor has directed us to deliver the parcel to a designated Pickup Parcel Shop (DPD Shop2Shop).
2. Instruction given:
You have designated the Pickup Parcel Shop as the delivery location through our customer service, via myDPD, or using our app.
3. Absence during delivery:
If you were not available during the delivery attempt, the parcel has been automatically redirected to the nearest pick-up point.
You can check on the shipping status of your parcel by simply entering the parcel label number or reference number. Track your parcel live and see when we’ll be ringing your doorbell.
Home delivery on Saturdays is optional and depends on the choice of the shippers, whereas parcelshop delivery is a standard feature.
Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.
Our Pickup parcelshop Finder will enable you to find DPD shops in your area. Simply enter your location or postcode into the search function in order to find out the name, address and the opening times of the stores. Our top tip: if you share your location with us in our app your local Pickup parcelshop will be displayed to you automatically.
You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.
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