Each parcel has a its own parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.

As a DPD customer, you’ll receive a login for myDPD for business. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here.

Unfortunately not. For your own safety and to ensure the efficiency of operations at the DPD depots/hub, we are unable to welcome receivers on our premises.

Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.

No problem. Your package will be left with your neighbour. What if your neighbour is not home either? Your parcel will be brought to a nearby Pickup parcel shop. This is a quick and easy option, and means that you can collect the parcel when it is convenient for you. The DPD driver will leave a note in your letterbox stating the address of the Pickup parcel shop and when the parcel will be available for collection. DPD will also send you an email stating when the parcel has arrived at the Pickup parcel shop.  Take some proof of identity with you when you go to collect your parcel. You have seven days in which to pick it up. If it is not collected during this time, it will be returned to the sender.

A deposit permission doesn’t require any signature. The driver simply drops off the parcel in the location you mentioned upfront and leaves. Register at myDPD to make use of this feature.

Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can't be found, please contact our customer service.

If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. While we do our very best to deliver at the designated time, this time is an estimate. Delays can sometimes occur due to unforeseen circumstances. Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.

If your parcel is being delivered to a Pickup Parcel Shop, there may be various reasons for this:

1. Sender choice:

The consignor has directed us to deliver the parcel to a designated Pickup Parcel Shop (DPD Shop2Shop).

2. Instruction given:

You have designated the Pickup Parcel Shop as the delivery location through our customer service, via myDPD, or using our app.

3. Absence during delivery:

If you were not available during the delivery attempt, the parcel has been automatically redirected to the nearest pick-up point.

Click here to track your parcel.

You can check on the shipping status of your parcel by simply entering the parcel label number or reference number. Track your parcel live and see when we’ll be ringing your doorbell.

Home delivery on Saturdays is optional and depends on the choice of the shippers, whereas parcelshop delivery is a standard feature.

Als de afzender van je pakket gebruik maakt van de Predict-service word je geïnformeerd over de dag en het tijdvak waarin de bezorging zal plaatsvinden. Hoewel wij ons uiterste best doen je pakket op het aangegeven tijdstip te bezorgen, blijft het een indicatie. Door onvoorziene omstandigheden is het mogelijk dat er vertraging plaatsvindt.

Usually you will receive an email with the parcel number, in which we announce the delivery time with one-hour accuracy. If you are registered, we automatically display incoming parcels in "My parcels".

If you provide us with a safe place you can take delivery of parcels at any time, even if you aren\'t at home. In this case you specify a safe splace, we deposit your parcel there, for example in the garage or carport.

Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.

This is the 14-digit parcel number that you received from the sender or that is stated in the email or SMS from DPD containing the details of your scheduled delivery. If you were unable to accept delivery of your package, the driver will leave a note in your letterbox which also contains this 14-digit number.

Our Pickup parcelshop Finder will enable you to find DPD shops in your area. Simply enter your location or postcode into the search function in order to find out the name, address and the opening times of the stores. Our top tip: if you share your location with us in our app your local Pickup parcelshop will be displayed to you automatically.

No, DPD will never facilitate money transactions or ask for your bank details. Unfortunately, this concerns fraudulent practices that we have investigated. See also: https://help.2dehands.be/HelpContentBlock?article=kA03X00000021GVSAY 

You will receive a double-sided parcel notification card whenever we can't locate you at home when we make a delivery. On the "Sorry we missed you" page we note either the option you have chosen in myDPD or in our app, or the Pickup parcelshop to which we have delivered your parcel. In addition, in the bottom section we request you to arrange for a new delivery or inform you that we have been unable to locate you on several occasions and that the parcel will be returned to the consignor. If you are unable to read our remarks or wish to arrange a new delivery, you should please use the parcel number which appears on the right in myDPD or in our app. There you can also read the name, address and opening times of the DPD shop. You can use the back of the card "Your parcel is waiting for you" in order to authorise someone else to collect the parcel for you.

You can even indicate a safe place during delivery. You can see whether this is possible in the change options.

You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.

 Yes, upon request and upon presentation of the front of an ID to ensure that we are talking to the right person. 

Would you rather not take a photo of your parcel upon delivery? You can let the driver know.  

For every parcel that our drivers hand over, they first ask the recipient to sign for receipt. In most cases, this goes perfectly, but sometimes a signature is difficult to read ... and therefore not a valid proof of delivery. We will now eliminate any doubts about the delivery - and about who signed - by taking a photo as additional proof of delivery. 

Yes, we have a clear data policy to handle data safely. In addition, the recipient can always refuse the photo, after which the driver asks for a signature. We store the photos for 3 months. Photos that are being doubted or being complained about, are being deleted after checking.