You will see a QR code in the app that you can use as a parcel label. However, if you want to send your parcel via the ParcelLock package box, you will need to print and paste the parcel label.

We hope you will appreciate that it is not possible for consignees to pick up parcels along the delivery route. This is the only way in which we can ensure that all parcels can be delivered punctually by our drivers.

In a wallet app, you can save the parcel label and retrieve it at any time for display in the parcel shop.

With this barcode (mobile parcel label) You can send your parcel in the parcel shop. It replaces the printed parcel label.

In DPD\'s Live-Tracking function you can follow your delivery and the related time window live. For this very reason it can happen that the time window changes slightly in the course of the delivery – for example if weather and/or traffic conditions lead to a delay. Alternatively it can also happen that our driver covers the route faster than planned, which means that we can deliver your parcel even earlier.

The Live-Tracking function is only available to you once your parcel is in the delivery vehicle. As soon as this is the case we inform you with our Predict service by email and/or SMS about the delivery and the activation of the Live-Tracking function. If the shipper has not activated the Predict service, you can check on the latest status of your shipment in myDPD or our app at any time.

We work constantly on improving our app, and therefore issue regular updates. In order to avoid any malfunction on the part of your app you should make sure that your operating system is always up-to-date. For example, our app is currently available from Version 4.1 of Android and 9 of iOS. However, if the app does not function correctly in spite of this, we recommend that you should close the app and then start it once more. Rebooting your smartphone can also help to restore the normal functions.

At present our app is available from Version 4.1. for Android and 9 for iOS.

Options which are shaded in grey are currently not available. As a rule options are not available because of the product which has been selected. For example, COD parcels can\'t be delivered to neighbours, because the money for the parcel has to be handed over in person by the consignee who is specified by the shipper. Or, for example, if you have already redirected a shipment, no further changes are possible, at least until the second delivery attempt is due.

If you have an error, your technical data will help us to find and fix it.