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Help on the subject of Pickup parcelshops

Here you will find questions and our answers relating to Pickup parcelshops. For example, you can find out how you can send and receive DPD parcels at one of our 800 parcel shops, or how you can open your own Pickup parcelshop.

  • Pickup parcelshop
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Where can I find a Pickup parcelshop?

 Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.

What is a Pickup parcelshop?

A Pickup parcelshop is a location for sending and collecting parcels. If you decide to have your parcel delivered to a Pickup parcelshop, the flexible opening hours mean that you can collect the parcel when it is convenient for you. All Pickup parcelshops are open from Tuesday to Saturday at the minimum. With 950 Pickup parcel shops in Belgium and Luxemburg, we are always nearby. Find out here where the nearest Pickup parcelshop is.

When will my parcel be ready for collection from the parcelshop?

As soon as we have delivered your parcel to the Pickup parcelshop, you receive a notification by email and/or SMS. If you have redirected your parcel or if we have not located you at home, we inform you about the options for pickup on the parcel notification card which is placed in your letterbox. If no day is indicated, your parcel is available for collection immediately.

How long will my parcel be stored at the Pickup parcelshop

Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday. After that the parcel is returned to the consignor.
  • Pickup parcelshop - Become a parcel shop
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How can I become a parcel shop partner?

We are delighted that you wish to become part of our network. You can find out about the benefits available to our partners and apply directly online here.

Can I suggest a store as a possible parcel shop?

Do you know a store (copy shop, drugstore etc.) in your neighbourhood which would be a suitable parcel shop? You are welcome to propose it to us using our online form – we appreciate your tips and suggestions.


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