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Contact details

For DPD customers

Contact details

For DPD customers

The information on this page is exclusively for DPD customers. It should not be shared with receivers.

Customer service shippers

For shipment related questions
070 246 022
[email protected]

 

Online form

Network updates for (inter)national parcels

To be fully informed about the status of your (inter)national parcels, we recommend to check the Service Alert on a regular basis.

Click here for recent updates

 

 

IT Support

Technical support for the integration of DPD shipping tools
015 40 60 86
[email protected]

Collection request

Book an individual parcel collection request

 

Use DPD Shipper

Invoicing

Support regarding your invoices
[email protected]

Sales support

Commercial support
015 40 60 50
[email protected]

Credit & collection

Support regarding outstanding payments & payment terms
[email protected]

This might be useful as well:

Delivery time calculator

The lead time online tool provides door-to-door lead time information for all European DPD destinations.

From

To

Origin country
Austria
Belgium
Bosnia
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Great Britain
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxemburg
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ukraine
Origin postal code

To

Destination country
Austria
Belgium
Bosnia
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Great Britain
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxemburg
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ukraine
Destination postal code
Shipping date (optional)
Drop off time (optional)
Volumetric weight (optional) KG

Need further assistance? Contact us.

* Non-binding indicative lead time subject to variation - e.g. Time for customs clearance is not taken into account in the lead time calculation.

Have you already discovered the myDPD app?

With myDPD the receiver specifies when and where we deliver his order.

  1. Live-Tracking: with our Live-Tracking function receivers can track the progress of their parcel in real time.

  2. Not at home? With our redirection options receivers can simply change the day or place of delivery until 30 min before arrival of the drive.

  3. Incoming parcels: once registered, the receiver has an overview of his incoming orders at hand and on every device

Download the app here