Contact details

For DPD customers

Contact details

For DPD customers

The information on this page is exclusively for DPD customers. It should not be shared with receivers.

Customer service shippers

For shipment related questions


Network updates for (inter)national parcels

To be fully informed about the status of your (inter)national parcels, we recommend to check the Service Alert on a regular basis.

Click here for recent updates



IT Support

Technical support for the integration of DPD shipping tools

Collection request

Book an individual parcel collection request



Support regarding your invoices

Sales support

Commercial support

Credit & collection

Support regarding outstanding payments & payment terms

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Delivery time calculator

Our delivery time calculator will show you the standard delivery times you can rely on when you use our DPD CLASSIC service.

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Have you already discovered the myDPD app?

With myDPD the receiver specifies when and where we deliver his order.

  1. Live-Tracking: with our Live-Tracking function receivers can track the progress of their parcel in real time.

  2. Not at home? With our redirection options receivers can simply change the day or place of delivery until 30 min before arrival of the drive.

  3. Incoming parcels: once registered, the receiver has an overview of his incoming orders at hand and on every device