More info
Where is my parcel?
The myDPD app
Follow your parcels in real time.
Where is my parcel?
This is Phil, our newest employee. The digital parcel assistant is now helping our customer care department.
Phil will start the parcel tracking or assist you in rescheduling your delivery.
Take delivery of your parcels without contact
You’d rather avoid physical contact these days? We don’t blame you!
On the contrary. To protect your health, the one of our customers and our drivers, we promote to use safe place deposit. Thanks to this feature, you can indicate the place of delivery of your parcel up to half an hour before the actual delivery. This way, you don’t need to sign the scanner of the driver and still have your orders delivered!
How to do so?
Use the link in the e-mail notification your received. You’ll be directed automatically to the right page.
Missed the mail? Surf directly to myDPD or download the app. Simply register and choose 'safe place'.
Or, and maybe even the easiest way: use the chatbot at the bottom of this page (on the right).
Take delivery of your parcels without contact
You’d rather avoid physical contact these days? We don’t blame you!
On the contrary. To protect your health, the one of our customers and our drivers, we promote to use safe place deposit. Thanks to this feature, you can indicate the place of delivery of your parcel up to half an hour before the actual delivery. This way, you don’t need to sign the scanner of the driver and still have your orders delivered!
How to do so?
Use the link in the e-mail notification your received. You’ll be directed automatically to the right page.
Missed the mail? Surf directly to myDPD or download the app. Simply register and choose 'safe place'.
Or, and maybe even the easiest way: use the chatbot at the bottom of this page (on the right).
Carbon neutral delivery
Essential to us: carbon-neutral parcel shipping without additional costs to shippers and consignees. We closely monitor the greenhouse gases we generate, and work continuously on reducing our carbon footprint. Any unavoidable transport emissions are offset by investment in projects for renewable energies and clean energy generation.
Do I need to wait at home the whole day?
Not at all! You decide when and where we deliver your parcel. If at any time you aren't at home, our options for changing the delivery mean you will never again miss a parcel.
Have your parcel delivered, even if you're not at home
Simply give us a Safe Place online and we’ll leave your parcel in a safe place of your choice (e.g. in the garage). This is all you do:
- Select “Deliver to a safe place” from the redirection options
- Specify the safe place of your choice (e.g. “on the terrace”)
- Then if you're not at home we'll leave the parcel in the specified location
Collect your parcel when it suits you best
Redirect your parcel to a local Pickup parcelshop. This is all you do:
- Select “Specify Pickup parcelshop” from the redirection options
- Find a suitable nearby parcel shop - We’ll deliver the parcel to the parcel shop you have specified
- We will then deliver your parcel there
Change the day of the delivery
Have the parcel delivered on a different day. This is all you do:
- Select “Change day” from the redirection options
- In the calendar simply click on your preferred day
- We’ll deliver your parcel on the day you specify
Live-Tracking: tracking your parcels in real time.
When will my parcel arrive?
Quickly grab your parcel number. After all, this is all you need to track your parcel in real time! The live-tracking function shows you exactly where the driver is at all times and how many stops are left before ringing your doorbell. It is that easy!
When will my parcel arrive?
Quickly grab your parcel number. After all, this is all you need to track your parcel in real time! The live-tracking function shows you exactly where the driver is at all times and how many stops are left before ringing your doorbell. It is that easy!
Returning an order
Sometimes things don’t fit. All the shops and companies that ship parcels with us can offer you an uncomplicated returns service.