For DPD customers
For DPD customers
The longest side of the parcel should be no longer than 175 cm and the overall size (2x height + 2x width + length) should be 300 cm maximum.
Individual parcels must not be heavier than 31,5 kg. The maximum weight for parcels which are handled via our Pickup network is 20 kg.
Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.
As of 1 January 2023, the fuel surcharge is being replaced by the energy surcharge. More information can be found here.
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
A precise calculation of the transport costs can only be made if all the necessary shipping details for your parcel are available. This is the only way to avoid unnecessary surcharges for parcels which haven\'t been weighed or measured correctly. You can use your own scales, for example, to check the weight of the parcel. To measure the parcel you can use a ruler, a folding rule or a measuring tape. DPD reserves the right to apply a surcharge if the consignor\'s parcel data diverges from the measurements which are taken at the depot.
No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.
Volumetric weight is a standard formula which is used in the airline industry and which includes density in the calculation of the transport costs. Volumetric weight is based on the volumetric standard of IATA (International Air Transport Association). On the basis of this calculation the space which the parcel will occupy inside the aircraft is compared with the actual weight of the parcel.
The shipping cost is based on the higher of the two values, in other words either the actual overall weight or the volumetric weight of the parcel. The higher weight is then used for the calculation of the shipping tariff.
The calculation of the volumetric weight depends on the individual service provider. As a rule the following formula is used:
Length x width x height / 6000 = volumetric weight
The DPD volumetric-weight calculator will help you to calculate the volumetric weight of your parcel quickly and conveniently.
(for shipments which contain a number of packages you simply add the individual results)
For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:
Jewels, precious stones, precious metals, pearls
Securities (coins, banknotes, bills of exchange, bearer titles and other titles)
Means of payment (credit cards, non-cleared checks, etc.)
Artworks, antiques, unique articles
Publications or audiovisual media prohibited by law
Alcohol (excluding alcoholic beverages)
Perishable or frozen food (unless via DPD fresh)
Flowers and plants
Animals, dead or alive
Narcotics prohibited by law
Firearms and explosives
certificates, unique documents or passports
pelts, carpets, wrist and pocket watches
goods whose value exceeds € 13,000 per parcel
prescription drugs and hypodermic needles
decorative objects and leather goods with a value exceeding € 520 per package
human remains, body parts or organs, medical or biological research material, medical waste
tenders and related documents, contracts, test results and similar documents to be provided
Further information on excluded goods is available in our general terms & conditions.
Feel free to contact us. You can already dive deeper in our services if you like.
You can create the parcel label via our online shipping tool DPD Web Parcel. Next, stick the label on your parcel and bring it to a Pickup parcelshop closeby.
You can drop the package in any pickup parcelshop. To find your nearest parcelshop is in your area, see our Pickup parcelshop finder.
Please report this as quickly as possible to our Customer Care center in Belgium.
[email protected] - Fill in the form -070 246 022
Parcels which you ship with DPD are automatically insured to a goods value of up to €520. Business customers have the additional possibility of arranging for higher insurance on demand. Please note that higher insurance can only be concluded for individual orders. You can require a higher insurance here.
If you use the Predict service, DPD will inform the private consignee in advance about the day on which the parcel is scheduled for delivery. If the day in question is not convenient, the consignee can change the day anywhere up to one hour prior to delivery. All the consignee has to do is follow the link in the notification (SMS or email) sent by DPD in order to change the delivery date.
The consignee can have the date and address of delivery changed and
collect the parcel from their nearest Pickup parcel shop,
have it delivered on a different day,
have it delivered to a different address, or
have it deposited at a safe location.
On the day of delivery itself, the consignee will be informed by email or SMS of the one-hour time window in which the parcel will arrive.
Please complete the online form.
This is available from stationery shops, supermarkets or DIY stores. Often they will let you have cardboard boxes and other packaging material free of charge. In order to ensure trouble-free shipping it is essential to use the right packaging material.
If the consignee can\'t be located, the driver leaves a notification card in the consignee\'s letter box after the first delivery attempt. The driver will drop off the parcel at a Pickup parcel shop where it will be stored for 7 working days. After that, the parcel will go back to the hub where it finally will be returned to sender.
For a 2B sending, the driver will make three delivery attempts. In case non of the deliveries was successful, the parcel will be shipped back to sender.
This is available from stationery shops, supermarkets or DIY stores. Often they will let you have cardboard boxes and other packaging material free of charge. In order to ensure trouble-free shipping it is essential to use the right packaging material.
More information on packing.
Sorry, unfortunately we aren\'t able to deliver to P.O. Boxes.
To counter the fluctuating and rapidly rising costs of fuel and energy sources for our fleet, DPD applies the energy surcharge for road shipments. Therefore the surcharge is based not only on current diesel prices but also on the development of electricity and gas prices on the market. The energy surcharge will be designed dynamically and will be charged per parcel
From
To
To
Need further assistance? Contact us.
* Non-binding indicative lead time subject to variation - e.g. Time for customs clearance is not taken into account in the lead time calculation.
The combined dimensions of your parcel are:
cm
The volumetric weigth of your parcel:
KG
NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.
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