Guest

Here you’ll find useful tips and tools for sending parcels. We have listed all relevant information about shipping within Belgium and abroad. You will also find user instructions for our products and services, as well as an overview of all the available interfaces with various shop and shipping systems.

From

To

Origin country
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Great Britain
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxemburg
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Origin postal code

To

Destination country
Austria
Belgium
Bosnia
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Great Britain
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxemburg
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Destination postal code
Volumetric weight (optional) KG

Need further assistance? Contact us.

* Non-binding indicative lead time subject to variation - e.g. Time for customs clearance is not taken into account in the lead time calculation.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

Height (cm)
Width (cm)
Length (cm)

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Depot Finder

Please enter the country and postcode or the depot number.

Country *

Please select
Please select
Austria (AT)
Belgium (BE)
Bosnia (BA)
Bulgaria (BG)
China (CN)
Croatia (HR)
Czech Republic (CZ)
Denmark (DK)
Estonia (EE)
Finland (FI)
France (FR)
Germany (DE)
Great Britain (GB)
Greece (GR)
Hungary (HU)
India (IN)
Ireland (IE)
Italy (IT)
Japan (JP)
Kazakhstan (KZ)
Korea (KR)
Latvia (LV)
Lithuania (LT)
Luxemburg (LU)
Netherlands (NL)
Norway (NO)
Poland (PL)
Portugal (PT)
Romania (RO)
Russia (RU)
Serbia (CS)
Slovakia (SK)
Slovenia (SI)
South Africa (ZA)
Spain (ES)
Sweden (SE)
Switzerland (CH)
Turkey (TR)
Ukraine (UA)
United Arab Emirates (AE)
Depot number
Postcode

Your local contact partner.

DPD Commercial Invoice

Invoice information:

Type of Invoice *

Commercial invoice
Pro Forma invoice
Invoice number *
Invoice date *

Invoice Address:

Company *
Name *
Street/No. *
Additional Address
Postcode *
City *

Country *

Belgium
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Caribbean Netherlands
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo-Brazzaville
Congo-Kinshasa
Cook Islands
Costa Rica
Côte d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czechia
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Réunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
United States Virgin Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country Code *

Belgium +32
Afghanistan +93
Åland Islands +358
Albania +355
Algeria +213
American Samoa +1684
Andorra +376
Angola +244
Anguilla +1264
Antarctica +672
Antigua and Barbuda +1268
Argentina +54
Armenia +374
Aruba +297
Australia +61
Austria +43
Azerbaijan +994
Bahamas +1242
Bahrain +973
Bangladesh +880
Barbados +1246
Belarus +375
Belgium +32
Belize +501
Benin +229
Bermuda +1441
Bhutan +975
Bolivia +591
Bosnia and Herzegovina +387
Botswana +267
Bouvet Island +47
Brazil +55
British Indian Ocean Territory +246
British Virgin Islands +1284
Brunei +673
Bulgaria +359
Burkina Faso +226
Burundi +257
Cabo Verde +238
Cambodia +855
Cameroon +237
Canada +1
Caribbean Netherlands +599
Cayman Islands +1345
Central African Republic +236
Chad +235
Chile +56
China +86
Christmas Island +61
Cocos (Keeling) Islands +61
Colombia +57
Comoros +269
Congo-Brazzaville +242
Congo-Kinshasa +243
Cook Islands +682
Costa Rica +506
Côte d'Ivoire +225
Croatia +385
Cuba +53
Curaçao +599
Cyprus +357
Czechia +420
Denmark +45
Djibouti +253
Dominica +1767
Dominican Republic +1
Ecuador +593
Egypt +20
El Salvador +503
Equatorial Guinea +240
Eritrea +291
Estonia +372
Eswatini +268
Ethiopia +251
Falkland Islands +500
Faroe Islands +298
Fiji +679
Finland +358
France +33
French Guiana +594
French Polynesia +689
French Southern Territories +262
Gabon +241
Gambia +220
Georgia +995
Germany +49
Ghana +233
Gibraltar +350
Greece +30
Greenland +299
Grenada +1473
Guadeloupe +590
Guam +1671
Guatemala +502
Guernsey +44
Guinea +224
Guinea-Bissau +245
Guyana +592
Haiti +509
Heard Island and McDonald Islands +672
Holy See +39
Honduras +504
Hong Kong +852
Hungary +36
Iceland +354
India +91
Indonesia +62
Iran +98
Iraq +964
Ireland +353
Isle of Man +44
Israel +972
Italy +39
Jamaica +1
Japan +81
Jersey +44
Jordan +962
Kazakhstan +7
Kenya +254
Kiribati +686
Kuwait +965
Kyrgyzstan +996
Laos +856
Latvia +371
Lebanon +961
Lesotho +266
Liberia +231
Libya +218
Liechtenstein +423
Lithuania +370
Luxembourg +352
Macao +853
Macedonia +389
Madagascar +261
Malawi +265
Malaysia +60
Maldives +960
Mali +223
Malta +356
Marshall Islands +692
Martinique +596
Mauritania +222
Mauritius +230
Mayotte +262
Mexico +52
Micronesia +691
Moldova +373
Monaco +377
Mongolia +976
Montenegro +382
Montserrat +1664
Morocco +212
Mozambique +258
Myanmar +95
Namibia +264
Nauru +674
Nepal +977
Netherlands +31
New Caledonia +687
New Zealand +64
Nicaragua +505
Niger +227
Nigeria +234
Niue +683
Norfolk Island +672
North Korea +850
Northern Mariana Islands +1670
Norway +47
Oman +968
Pakistan +92
Palau +680
Palestine +970
Panama +507
Papua New Guinea +675
Paraguay +595
Peru +51
Philippines +63
Pitcairn +64
Poland +48
Portugal +351
Puerto Rico +1
Qatar +974
Réunion +262
Romania +40
Russia +7
Rwanda +250
Saint Barthélemy +590
Saint Helena, Ascension and Tristan da Cunha +290
Saint Kitts and Nevis +1869
Saint Lucia +1758
Saint Martin +590
Saint Pierre and Miquelon +508
Saint Vincent and the Grenadines +1784
Samoa +685
San Marino +378
Sao Tome and Principe +239
Saudi Arabia +966
Senegal +221
Serbia +381
Seychelles +248
Sierra Leone +232
Singapore +65
Sint Maarten +1721
Slovakia +421
Slovenia +386
Solomon Islands +677
Somalia +252
South Africa +27
South Georgia and the South Sandwich Islands +500
South Korea +82
South Sudan +211
Spain +34
Sri Lanka +94
Sudan +249
Suriname +597
Svalbard and Jan Mayen +47
Sweden +46
Switzerland +41
Syria +963
Taiwan +886
Tajikistan +992
Tanzania +255
Thailand +66
Timor-Leste +670
Togo +228
Tokelau +690
Tonga +676
Trinidad and Tobago +1868
Tunisia +216
Turkey +90
Turkmenistan +993
Turks and Caicos Islands +1649
Tuvalu +688
Uganda +256
Ukraine +380
United Arab Emirates +971
United Kingdom +44
United States +1
United States Minor Outlying Islands +1
United States Virgin Islands +1340
Uruguay +598
Uzbekistan +998
Vanuatu +678
Venezuela +58
Vietnam +84
Wallis and Futuna +681
Western Sahara +212
Yemen +967
Zambia +260
Zimbabwe +263
Telephone Number *
Consignee's VAT number
Delivery address is the same as invoice address

Delivery Address:

Company *
Name *
Street/No. *
Additional Address
Postcode *
City *

Country *

Belgium
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Caribbean Netherlands
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo-Brazzaville
Congo-Kinshasa
Cook Islands
Costa Rica
Côte d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czechia
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Réunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
United States Virgin Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country Code *

Belgium +32
Afghanistan +93
Åland Islands +358
Albania +355
Algeria +213
American Samoa +1684
Andorra +376
Angola +244
Anguilla +1264
Antarctica +672
Antigua and Barbuda +1268
Argentina +54
Armenia +374
Aruba +297
Australia +61
Austria +43
Azerbaijan +994
Bahamas +1242
Bahrain +973
Bangladesh +880
Barbados +1246
Belarus +375
Belgium +32
Belize +501
Benin +229
Bermuda +1441
Bhutan +975
Bolivia +591
Bosnia and Herzegovina +387
Botswana +267
Bouvet Island +47
Brazil +55
British Indian Ocean Territory +246
British Virgin Islands +1284
Brunei +673
Bulgaria +359
Burkina Faso +226
Burundi +257
Cabo Verde +238
Cambodia +855
Cameroon +237
Canada +1
Caribbean Netherlands +599
Cayman Islands +1345
Central African Republic +236
Chad +235
Chile +56
China +86
Christmas Island +61
Cocos (Keeling) Islands +61
Colombia +57
Comoros +269
Congo-Brazzaville +242
Congo-Kinshasa +243
Cook Islands +682
Costa Rica +506
Côte d'Ivoire +225
Croatia +385
Cuba +53
Curaçao +599
Cyprus +357
Czechia +420
Denmark +45
Djibouti +253
Dominica +1767
Dominican Republic +1
Ecuador +593
Egypt +20
El Salvador +503
Equatorial Guinea +240
Eritrea +291
Estonia +372
Eswatini +268
Ethiopia +251
Falkland Islands +500
Faroe Islands +298
Fiji +679
Finland +358
France +33
French Guiana +594
French Polynesia +689
French Southern Territories +262
Gabon +241
Gambia +220
Georgia +995
Germany +49
Ghana +233
Gibraltar +350
Greece +30
Greenland +299
Grenada +1473
Guadeloupe +590
Guam +1671
Guatemala +502
Guernsey +44
Guinea +224
Guinea-Bissau +245
Guyana +592
Haiti +509
Heard Island and McDonald Islands +672
Holy See +39
Honduras +504
Hong Kong +852
Hungary +36
Iceland +354
India +91
Indonesia +62
Iran +98
Iraq +964
Ireland +353
Isle of Man +44
Israel +972
Italy +39
Jamaica +1
Japan +81
Jersey +44
Jordan +962
Kazakhstan +7
Kenya +254
Kiribati +686
Kuwait +965
Kyrgyzstan +996
Laos +856
Latvia +371
Lebanon +961
Lesotho +266
Liberia +231
Libya +218
Liechtenstein +423
Lithuania +370
Luxembourg +352
Macao +853
Macedonia +389
Madagascar +261
Malawi +265
Malaysia +60
Maldives +960
Mali +223
Malta +356
Marshall Islands +692
Martinique +596
Mauritania +222
Mauritius +230
Mayotte +262
Mexico +52
Micronesia +691
Moldova +373
Monaco +377
Mongolia +976
Montenegro +382
Montserrat +1664
Morocco +212
Mozambique +258
Myanmar +95
Namibia +264
Nauru +674
Nepal +977
Netherlands +31
New Caledonia +687
New Zealand +64
Nicaragua +505
Niger +227
Nigeria +234
Niue +683
Norfolk Island +672
North Korea +850
Northern Mariana Islands +1670
Norway +47
Oman +968
Pakistan +92
Palau +680
Palestine +970
Panama +507
Papua New Guinea +675
Paraguay +595
Peru +51
Philippines +63
Pitcairn +64
Poland +48
Portugal +351
Puerto Rico +1
Qatar +974
Réunion +262
Romania +40
Russia +7
Rwanda +250
Saint Barthélemy +590
Saint Helena, Ascension and Tristan da Cunha +290
Saint Kitts and Nevis +1869
Saint Lucia +1758
Saint Martin +590
Saint Pierre and Miquelon +508
Saint Vincent and the Grenadines +1784
Samoa +685
San Marino +378
Sao Tome and Principe +239
Saudi Arabia +966
Senegal +221
Serbia +381
Seychelles +248
Sierra Leone +232
Singapore +65
Sint Maarten +1721
Slovakia +421
Slovenia +386
Solomon Islands +677
Somalia +252
South Africa +27
South Georgia and the South Sandwich Islands +500
South Korea +82
South Sudan +211
Spain +34
Sri Lanka +94
Sudan +249
Suriname +597
Svalbard and Jan Mayen +47
Sweden +46
Switzerland +41
Syria +963
Taiwan +886
Tajikistan +992
Tanzania +255
Thailand +66
Timor-Leste +670
Togo +228
Tokelau +690
Tonga +676
Trinidad and Tobago +1868
Tunisia +216
Turkey +90
Turkmenistan +993
Turks and Caicos Islands +1649
Tuvalu +688
Uganda +256
Ukraine +380
United Arab Emirates +971
United Kingdom +44
United States +1
United States Minor Outlying Islands +1
United States Virgin Islands +1340
Uruguay +598
Uzbekistan +998
Vanuatu +678
Venezuela +58
Vietnam +84
Wallis and Futuna +681
Western Sahara +212
Yemen +967
Zambia +260
Zimbabwe +263
Telephone Number *

Packing instructions

Every parcel must be packed securely so that it is suitable for automated sorting and transport. Our packaging tips show you the most important points to follow in order to ensure trouble-free shipping.

Click here for more packaging instructions.

Exclusions from shipment

There are some goods we can't transport, such as live animals, weapons and especially valuable goods such as precious metals and gems.

Please note our GTC and the list of excluded goods.

Weights and dimensions

Parcels can have a maximum weight of 31.5 kg, a maximum girth (combined circumference + longest side) of 300 cm and a length (longest side) of 175 cm. Would you like to know if your parcel has the right dimensions? Simply use our girth calculator.

Sending
Show:10 | 25 | 50 | 100
How can I check on the location of my parcel?
Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number. As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us. 
How big and heavy can my parcel be?

With DPD you can send parcels with a maximum weight of 31.5 kg and a maximum length of 1.75 m to home addresses or business addresses. Parcels to collection points are limited to 20 kg and a length of 1 m.

How many delivery attempts does DPD make to business addresses?

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

What is the fuel surcharge, and how is the fuel surcharge calculated?

As of 1 January 2023, the fuel surcharge is being replaced by the energy surcharge. More information can be found here.

Can the driver pack my parcel for me?

No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.

What goods are excluded from transport?

For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:

  • Jewels, precious stones, precious metals, pearls

  • Securities (coins, banknotes, bills of exchange, bearer titles and other titles)

  • Means of payment (credit cards, non-cleared checks, etc.)

  • Artworks, antiques, unique articles

  • Publications or audiovisual media prohibited by law

  • Alcohol (excluding alcoholic beverages)

  • Perishable or frozen food (unless via DPD fresh)

  • Flowers and plants

  • Animals, dead or alive

  • Narcotics prohibited by law

  • Firearms and explosives

  • certificates, unique documents or passports

  • pelts, carpets, wrist and pocket watches

  • goods whose value exceeds € 13,000 per parcel

  • prescription drugs and hypodermic needles

  • decorative objects and leather goods with a value exceeding € 520 per package

  • human remains, body parts or organs, medical or biological research material, medical waste

  • tenders and related documents, contracts, test results and similar documents to be provided

 Further information on excluded goods is available in our general terms & conditions.

Are you looking for specific product information?

Feel free to contact us. You can already dive deeper in our services if you like.

How can I send a parcel as a private customer?

You can create the parcel label via our online shipping tool DPD Web Parcel. Next, stick the label on your parcel and bring it to a Pickup parcelshop closeby.

Where can I drop off my parcel for shipping?

You can drop the package in any pickup parcelshop. To find your nearest parcelshop is in your area, see our Pickup parcelshop finder.

What has to be done if a parcels arrives in a damaged condition?

Please report this as quickly as possible to our Customer Care center in Belgium.

[email protected] -  Fill in the form -070 246 022

How high is the insurance on my parcel? Can I ensure my parcel for a higher amount?

Parcels which you ship with DPD are automatically insured to a goods value of up to €520 for international shipments and according to CMR conditions with a max of € 320 for domestic shipments. Business customers have the additional possibility of arranging for higher insurance on demand. Please note that higher insurance can only be concluded for individual orders. You can require a higher insurance here.

What is Predict? How is the private consignee informed?

If you use the Predict service, DPD will inform the private consignee in advance about the day on which the parcel is scheduled for delivery. If the day in question is not convenient, the consignee can change the day anywhere up to one hour prior to delivery. All the consignee has to do is follow the link in the notification (SMS or email) sent by DPD in order to change the delivery date.

The consignee can have the date and address of delivery changed and

  • collect the parcel from their nearest Pickup parcel shop,

  • have it delivered on a different day,

  • have it delivered to a different address, or

  • have it deposited at a safe location.

On the day of delivery itself, the consignee will be informed by email or SMS of the one-hour time window in which the parcel will arrive.

What to do if I have problems with a DPD tool or an interface?

Please complete the online form.

Where do I get packaging material?

This is available from stationery shops, supermarkets or DIY stores. Often they will let you have cardboard boxes and other packaging material free of charge. In order to ensure trouble-free shipping it is essential to use the right packaging material.

More information about packaging.

What happens if the consignee can\'t be located?

If the consignee can\'t be located, the driver leaves a notification card in the consignee\'s letter box after the first delivery attempt. The driver will drop off the parcel at a Pickup parcel shop where it will be stored for 7 working days. After that, the parcel will go back to the hub where it finally will be returned to sender.

For a 2B sending, the driver will make three delivery attempts. In case non of the deliveries was successful, the parcel will be shipped back to sender.

Can I send a parcel to a post office box address?

Sorry, unfortunately we aren\'t able to deliver to P.O. Boxes.

What is the energy surcharge and how is it being calculated?

To counter the fluctuating and rapidly rising costs of fuel and energy sources for our fleet, DPD applies the energy surcharge for road shipments. Therefore the surcharge is based not only on current diesel prices but also on the development of electricity and gas prices on the market. The energy surcharge will be designed dynamically and will be charged per parcel

Click here for the current energy surcharge.

Didn't find your answer?

Contact us

Customer service for shippers

Available from Monday to Friday from 8h to 18h

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070 246 022*

*This is a paying service. Click here for the rates.

Click here for the the complaints and claim settlement procedure.