We're at your service.

Do you have a question about receiving or sending parcels? You'll probably find the answer in our FAQs. If not, just ask us. Please use our contact form for this purpose.

We're at your service.

Do you have a question about receiving or sending parcels? You'll probably find the answer in our FAQs. If not, just ask us. Please use our contact form for this purpose.

The fastest way to contact us is by submitting the online contact formDo you prefer to contact us by phone? Our customer service department is happy to assist you from Monday to Friday from 8 - 18 hrs. Dial the following phone number to contact the customer service department: 070/222 222 (€ 0,30 per minute).  Please have your parcel number at hand when you contact us.

File a complaint

If your parcel is lost or damaged, we recommend you to contact the sender. As a contracting party, he will contact DPD to handle the complaint.

The fastest way to contact us is by submitting the online contact form. Do you prefer to contact us by phone? Our customer service department is happy to assist you from Monday to Friday from 8 - 18 hrs. Dial the following phone number to contact the customer service department: 070/246 022 (€ 0,15 per minute).

Complaints

Please complete the online contact form. This way we can direct your question to the right person and assure the matter is handled as fast as possible. For more information about our complaint procedure, please click here

 

The online shipping platform has a dedicated support team. Click the button to browse the FAQ.

Or talk to a support agent via the live chat functionality in your account.