Do you have a question about the shipment of your parcel?
Sending and receiving parcels
Every parcel which is shipped to a country outside of the EU must be accompanied by a commercial invoice or by a pro forma invoice. The commercial invoice is used in cases where the goods have a commercial value. A pro forma invoice is used in cases where the goods have no commercial value.
In both cases the document contains the relevant data about the consignor and the consignee, together with a complete description of the contents of the parcel and its value. The consignor signs the invoice and attaches it to the parcel together with five copies. With DPD the commercial invoice can be conveniently created online.
For the international shipping of parcels various documents are required. Depending on the type of goods and the customs requirements of the country of import these are:
The commercial invoice
The commercial invoice – or in some cases a pro forma invoice – must be sent with any parcel which is shipped to a country outside of the EU. Feel free to contact [email protected] for all your questions concerning import or export.
The movement certificate
The EUR-1 movement certificate is a preference document for goods which have been produced in the EU and is normally used for calculating the import duties which the recipient of the goods has to pay. The EUR-1 certificate applies to the movement of goods within the European Economic Area and, among others, to many countries in Africa, the Caribbean and the Pacific.
The export declaration
All shipments of goods which have a value of above 1,000.- € and are to be shipped outside of the EU must be accompanied by an export declaration. If the value is above 3,000.- € , the documentation must be processed in advanced by the responsible customs offices.
Further information about the DPD shipping documents.
If you use the Predict service, DPD will inform the private consignee in advance about the day on which the parcel is scheduled for delivery. If the day in question is not convenient, the consignee can change the day anywhere up to one hour prior to delivery. All the consignee has to do is follow the link in the notification (SMS or email) sent by DPD in order to change the delivery date.
The consignee can have the date and address of delivery changed and
- collect the parcel from their nearest Pickup parcel shop,
- have it delivered on a different day,
- have it delivered to a different address, or
- have it deposited at a safe location.
On the day of delivery itself, the consignee will be informed by email or SMS of the one-hour time window in which the parcel will arrive.
Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.
Contact our Customer IT service via [email protected]
The P number is provided on the card the driver leaves in the letterbox when the recipient is not in. The recipient can use this reference to arrange a redelivery and/or collection at mydpdparcel.be.
No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.
The DPD parcel label performs a number of tasks at the same time: it is the address label, the basis for the transport contract, the forwarding order, certificate of insurance and basis for invoicing all in one, and makes multiple shipping stickers on a parcel unnecessary. Parcel labels are available from your depot.
Further information on DPD's shipping materials.
All your parcels are automatically insured up to an amount of 520 € per parcel (except for DPD Pickup). It is of course possible that your parcel has a higher value than 520 €. In this case, you can insure your parcels against damage or loss for a higher amount with our additional insurance.
Further information on parcel shipping.
Some goods and objects are excluded from transport with DPD. These include among other things ivory and ivory products, skins, armaments, valuables (e.g. art objects, antiquities, precious stones, gold and silver), money and negotiable securities, the hides of non-extinct wild animals, live animals, pornographic material, seed, tobacco and tobacco products, perishable goods. Also excluded from transport are parcels with hidden defects which could, because of their nature, cause damage to persons, goods or equipment. Further information on excluded goods is available in our general terms and conditions.
Each parcel is given a special parcel label number. With this number you can track the progress of your parcel online.
Sorry, unfortunately we aren't able to deliver to P.O. Boxes.
The longest side of the parcel should be no longer than 175 cm and the overall size (2x height + 2x width + length) should be 300 cm maximum.
DPD does not ship dangerous or hazardous goods (including but not limited to batteries, radioactive substances, fuels and inflammable liquids or solids, chemicals, acids, corrosive and irritating substances, explosives, fireworks, ethyl alcohol, etc.). Shipping dangerous substances is permitted in exceptional cases, when these goods can be transported in limited quantities in accordance with Arts. 3.3, 3.4 or 3.5 ADR 2015 (limited and exceptional quantities), after written permission from DPD Belgium.
Both with the Classic service and the Express service individual parcels must not be heavier than 31.5 kg.
Further information on our terms of shipment.
A precise calculation of the transport costs can only be made if all the necessary shipping details for your parcel are available. This is the only way to avoid unnecessary surcharges for parcels which haven't been weighed or measured correctly. You can use your own scales, for example, to check the weight of the parcel. To measure the parcel you can use a ruler, a folding rule or a measuring tape. DPD reserves the right to apply a surcharge if the consignor's parcel data diverges from the measurements which are taken at the depot.
During transport it is impossible to avoid impact and vibration. This is why it's important to protect your parcel as well as possible. Otherwise there will be a risk that it could be damaged in transit. Cardboard boxes are used most often, and these are accepted by every depot. The depots expressly point out in their conditions of transport that parcels must be packed securely against transport risks.
You should always use new, good quality packaging which will be strong enough for the contents and will not be crushed if your cardboard box is stacked with other boxes. Please make sure that the box is big enough to contain additional filling material. You should also remove all stickers and any other shipping data.
Filling material should be added so that the contents of your package are unable to move around inside the box. Fragile and easily damaged goods should be packed individually. The contents of the parcel should be protected from all sides with filling material.
Parcels should be securely sealed with non-tear adhesive tape which is suitable for transport purposes. You should not use string or twine, and no paper wrapping. The shipping documents and the necessary labels must be applied to the top surface of the cardboard box. By 'top surface' we mean the largest level surface of the box. The shipping documents should never be applied on seams or on the adhesive tape. To make doubly sure you should put details of the consignee address inside the parcel.
This is available from stationery shops, supermarkets or DIY stores. Often they will let you have cardboard boxes and other packaging material free of charge. In order to ensure trouble-free shipping it is essential to use the right packaging material.
Further information on packing.
The combined dimensions define the maximum permitted parcel size. It is calculated as follows: [height + width] x 2 + the length of the parcel in cm.
The DPD combined dimensions calculator will help you to check quickly and conveniently whether your parcel meets these specifications.
Volumetric weight is a standard formula which is used in the airline industry and which includes density in the calculation of the transport costs. Volumetric weight is based on the volumetric standard of IATA (International Air Transport Association). On the basis of this calculation the space which the parcel will occupy inside the aircraft is compared with the actual weight of the parcel.
The shipping cost is based on the higher of the two values, in other words either the actual overall weight or the volumetric weight of the parcel. The higher weight is then used for the calculation of the shipping tariff.
The calculation of the volumetric weight depends on the individual service provider. As a rule the following formula is used:
Length x width x height / 6000 = volumetric weight
The DPD volumetric-weight calculator will help you to calculate the volumetric weight of your parcel quickly and conveniently.
(for shipments which contain a number of packages you simply add the individual results)
If the consignee can't be located, the driver leaves a notification card in the consignee's letter box after the first delivery attempt. The driver will drop off the parcel at a Pickup parcel shop where it will be stored for 7 working days. After that, the parcel will go back to the hub where it finally will be returned to sender.
For a 2B sending, the driver will make three delivery attempts. In case non of the deliveries was successful, the parcel will be shipped back to sender.
The Pickup network
A Pickup parcelshop is a location for sending and collecting parcels. If the consignee decides to have their parcel delivered to a Pickup parcel shop, the flexible opening hours mean that they can collect the package when it is convenient for them. All Pickup parcel shops are open from Tuesday to Saturday at the minimum. With 800 Pickup parcel shops in Belgium and Luxemburg, we are always nearby. Find out where the nearest Pickup parcelshop is.
If you would like to receive more information about offering the Pickup service to your consignee, complete the contact form here or get in touch with your sales contact.
Click here to see all available Pickup parcel shops
There are 800 Pickup parcelshops in Belgium and Luxemburg. There are 32,000 throughout Europe.
A parcel is held for seven days as standard.
A question about the receipt of your parcel?Click here