Do you have a question about the shipment of your parcel?
Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on www.dpd.com/tracking .
You can track your parcel on www.dpd.be using the 14-digit parcel number. If you don’t have the parcel number, please contact the sender of your parcel.
Are you a private shipper? Click here to find your closest Pickup parcelshop.
Are you a business shipper? Add your postcode or depot number here to find your nearest depot.
The driver will make one delivery attempt. You’re not there? The driver will try to deliver your parcel to your neighbour or at a Pickup parcelshop, so that you may receive your parcel as soon as possible.
De langste zijde mag niet langer zijn dan 175 cm en de totale omvang (2 x hoogte + 2 x breedte + lengte) mag maximaal 300 cm zijn.
Both with the Classic service and the Express service individual parcels must not be heavier than 31.5 kg.
Further information on our terms of shipment.
A precise calculation of the transport costs can only be made if all the necessary shipping details for your parcel are available. This is the only way to avoid unnecessary surcharges for parcels which haven't been weighed or measured correctly. You can use your own scales, for example, to check the weight of the parcel. To measure the parcel you can use a ruler, a folding rule or a measuring tape. DPD reserves the right to apply a surcharge if the consignor's parcel data diverges from the measurements which are taken at the depot.
During transport it is impossible to avoid impact and vibration. This is why it's important to protect your parcel as well as possible. Otherwise there will be a risk that it could be damaged in transit. Cardboard boxes are used most often, and these are accepted by every depot. The depots expressly point out in their conditions of transport that parcels must be packed securely against transport risks.
You should always use new, good quality packaging which will be strong enough for the contents and will not be crushed if your cardboard box is stacked with other boxes. Please make sure that the box is big enough to contain additional filling material. You should also remove all stickers and any other shipping data.
Filling material should be added so that the contents of your package are unable to move around inside the box. Fragile and easily damaged goods should be packed individually. The contents of the parcel should be protected from all sides with filling material.
Parcels should be securely sealed with non-tear adhesive tape which is suitable for transport purposes. You should not use string or twine, and no paper wrapping. The shipping documents and the necessary labels must be applied to the top surface of the cardboard box. By 'top surface' we mean the largest level surface of the box. The shipping documents should never be applied on seams or on the adhesive tape. To make doubly sure you should put details of the consignee address inside the parcel.
This is available from stationery shops, supermarkets or DIY stores. Often they will let you have cardboard boxes and other packaging material free of charge. In order to ensure trouble-free shipping it is essential to use the right packaging material.
Further information on packing.
The combined dimensions define the maximum permitted parcel size. It is calculated as follows: [height + width] x 2 + the length of the parcel in cm.
The DPD combined dimensions calculator will help you to check quickly and conveniently whether your parcel meets these specifications.
Volumetric weight is a standard formula which is used in the airline industry and which includes density in the calculation of the transport costs. Volumetric weight is based on the volumetric standard of IATA (International Air Transport Association). On the basis of this calculation the space which the parcel will occupy inside the aircraft is compared with the actual weight of the parcel.
The shipping cost is based on the higher of the two values, in other words either the actual overall weight or the volumetric weight of the parcel. The higher weight is then used for the calculation of the shipping tariff.
The calculation of the volumetric weight depends on the individual service provider. As a rule the following formula is used:
Length x width x height / 6000 = volumetric weight
The DPD volumetric-weight calculator will help you to calculate the volumetric weight of your parcel quickly and conveniently.
(for shipments which contain a number of packages you simply add the individual results)
If the consignee can't be located, the driver leaves a notification card in the consignee's letter box after the first delivery attempt. The driver will drop off the parcel at a Pickup parcel shop where it will be stored for 7 working days. After that, the parcel will go back to the hub where it finally will be returned to sender.
For a 2B sending, the driver will make three delivery attempts. In case non of the deliveries was successful, the parcel will be shipped back to sender.
Didn't find what you were looking for?
Send us an e-mail or contact us by phone.
- 070/246 022*
*Monday to Friday from 8:00 am to 6:00 pm.
A question about the receipt of your parcel?Click here