Responsibilty

We're a responsible company

Responsibilty

We're a responsible company

We believe in being a responsible partner to the people, businesses and communities we work closely with. DrivingChange™ is our commitment to Corporate Social Responsibility. Our approach is intended to be pragmatic. Our actions are meant to be the most efficient possible, that is why we are focusing on areas where we can make the biggest difference. We focus our CSR ambitions on four axes closely related to our business and on which we can have a direct, positive impact.

Driving Change

Carbon-neutral shipping

Every one of our parcel deliveries is climate-neutral – and at no extra cost to our customers. Our approach is to measure our CO2 emissions and actively work to reduce them. To offset any unavoidable transport emissions, we fund renewable energy and clean energy production projects. By 2020, DPDgroup aims to have reduced the CO2 emissions from its delivery vehicles by 10% per parcel compared with 2013.

Here's how we are achieving our objective:

  • We are increasing the efficiency of our transport network, for example by optimising our routes

  • We are developing innovative delivery solutions such as Predict and Pickup

  • We are using more and more vehicles with alternative drive systems

Carbon-neutral shipping

Every one of our parcel deliveries is climate-neutral – and at no extra cost to our customers. Our approach is to measure our CO2 emissions and actively work to reduce them. To offset any unavoidable transport emissions, we fund renewable energy and clean energy production projects. By 2020, DPDgroup aims to have reduced the CO2 emissions from its delivery vehicles by 10% per parcel compared with 2013.

Here's how we are achieving our objective:

  • We are increasing the efficiency of our transport network, for example by optimising our routes

  • We are developing innovative delivery solutions such as Predict and Pickup

  • We are using more and more vehicles with alternative drive systems

Social responsibility

Our aim is to enhance the social environment in the places where we deliver parcels. Our employees are engaged with society in many different ways: providing free transport services, supporting disadvantaged children, young people and the elderly, and helping with healthcare, education, fighting poverty and protecting the environment.

Here's how we are achieving our objective:

We take action ranging from delivering for free and working voluntarily to collecting donations.

Social responsibility

Our aim is to enhance the social environment in the places where we deliver parcels. Our employees are engaged with society in many different ways: providing free transport services, supporting disadvantaged children, young people and the elderly, and helping with healthcare, education, fighting poverty and protecting the environment.

Here's how we are achieving our objective:

We take action ranging from delivering for free and working voluntarily to collecting donations.

Intelligent city logistics

We are committed to making intelligent deliveries in urban areas, thereby improving people's lives: we are offering a wider choice of delivery options, while at the same time combatting congestion and pollution in towns. Our activities in this area have brought us considerable success: less fine dust pollution in our cities, less traffic on the roads and less time wasted for recipients, because they don't have to wait in for their parcels so often.

Here's how we are achieving our objective:

  • We measure the implications for the environment of our logistics centres and our vehicles in urban areas

  • We are developing innovative delivery services such as Predict, enabling us to increase the proportion of successful deliveries at the first attempt

  • We offer recipients the option of choosing the date and place of delivery flexibly

Intelligent city logistics

We are committed to making intelligent deliveries in urban areas, thereby improving people's lives: we are offering a wider choice of delivery options, while at the same time combatting congestion and pollution in towns. Our activities in this area have brought us considerable success: less fine dust pollution in our cities, less traffic on the roads and less time wasted for recipients, because they don't have to wait in for their parcels so often.

Here's how we are achieving our objective:

  • We measure the implications for the environment of our logistics centres and our vehicles in urban areas

  • We are developing innovative delivery services such as Predict, enabling us to increase the proportion of successful deliveries at the first attempt

  • We offer recipients the option of choosing the date and place of delivery flexibly

Innovative entrepreneurial operations

As a company, we support a startup culture in which our employees get the opportunity to implement their own innovative ideas. This means that we are continuously generating new solutions for customers and recipients and securing our position as the leading digital innovator in the sector.

Here's how we are achieving our objective:

  • Every year we present an in-house quality award to recognise notable local projects that help us to meet our sustainability objectives – and in this way we encourage innovation.

  • We are an Ashoka partner in the European Social and Business Co-creation Competition. This enables us to support pragmatic entrepreneurs who are breaking new ground in solving social problems

  • We support Beeleev, a global community of selected business owners and entrepreneurs all over the world.

Innovative entrepreneurial operations

As a company, we support a startup culture in which our employees get the opportunity to implement their own innovative ideas. This means that we are continuously generating new solutions for customers and recipients and securing our position as the leading digital innovator in the sector.

Here's how we are achieving our objective:

  • Every year we present an in-house quality award to recognise notable local projects that help us to meet our sustainability objectives – and in this way we encourage innovation.

  • We are an Ashoka partner in the European Social and Business Co-creation Competition. This enables us to support pragmatic entrepreneurs who are breaking new ground in solving social problems

  • We support Beeleev, a global community of selected business owners and entrepreneurs all over the world.

Independently tested – and passed

DPD delivers quality and acts responsibly towards the environment and society. We act with a central guiding principle:  parcels belong to a consignor or to a consignee. They are guests in our system. In order to ensure that we also act accordingly, our organisation adheres to standard operational procedures.  Their implementation is regularly audited by authorised certification bodies.

ISO 9001:2015

As the most important global quality standard, ISO 9001 provides a comprehensive management standard from a quality perspective. It forms the framework for the strategic and operational management of our business. The standard helps DPD Switzerland in systematically assessing customer enquiries, in providing services accordingly and in setting the direction of its organisation. The high requirements that we place upon ourselves are documented in the Quality Policy.

 

ISO 14001:2015

DPD Switzerland continuously and systematically identifies, assesses and reduces existing and emerging environmental impacts and actively seeks to widen and continuously improve its positive environmental activities. As visible evidence of these wide-ranging efforts, DPD has introduced an environmental management system based on the standard ISO 14001. Our Environmental Handbook provides an insight into our environmental policy and strategic environmental goals.

 

AEO

Authorised Economic Operator status, or AEO for short, is a quality mark which is conferred upon businesses which meet reliability criteria in the security of their international supply chain. More straightforward security checks are facilitated for authorised economic operators; in the case of DPD, this particularly means simplified customs clearance procedures for imports and exports. AEO status is recognised by states with which Switzerland has concluded a corresponding treaty.

Generally speaking, AEO certification confirms an internationally recognised, high standard of security which benefits all our customers, consignees, employees and residents.

Downloads

Certificate ISO 9001:2015

Small (242kb)

PDF

Certificate ISO 14001:2015

Small (242kb)

PDF