Sometimes online shopping doesn't go as planned: the product doesn't fit, is damaged, or simply isn't what you expected. No problem – returns are part of the process. The key is to prepare your parcel properly so it reaches the sender safely and without detours. In our step-by-step guide, we'll show you how to get your parcel ready for return – quickly, easily, and hassle-free.
Before packing anything, review the return policy of the shop or shipping provider. You can usually find this information on their website. If not, contact customer service. Also, consider:
Is there a return deadline?
Do you need a return number?
Who covers the return shipping costs
Being well-prepared ensures a smoother return process
Often, you need to register the return in advance. Contact customer service – they usually provide a return label or further instructions. Include your customer or order number, specify the product, and explain why you're returning it. This saves time for both you and customer service.
Before sending the parcel back, remove all old labels, barcodes, and address stickers. This prevents misrouting and ensures your parcel reaches the correct destination.
If you still have the original packaging, great! It's usually designed to protect the product. If not, use a sturdy box and cushion the contents with bubble wrap, packing paper, or old newspapers. Include all parts and accessories – and if possible, the manual or invoice.
Include a copy of the invoice or delivery note in the parcel. This helps the retailer process your return more quickly, leading to a faster refund or replacement.
Seal the parcel carefully using strong tape, preferably on all openings. This ensures nothing falls out during transit and the contents remain protected.
Finally, attach the return label prominently on the parcel. Ensure all information is legible. If you didn't receive a label, write the return address clearly. This makes it immediately clear that the parcel is a return.
Select a dependable shipping provider – DPD Switzerland is a great option. You can easily drop off your parcel at one of our DPD Pickup parcelshops, and we'll take care of the rest. Did you know:
Our DPD Pickup parcelshops are also open on Saturdays?
We have over 1,000 DPD Pickup parcelshops available?
Find a DPD Pickup parcelshop near you easily.
Best of all: you'll always receive a tracking number, allowing you to monitor your parcel from dispatch to arrival at the retailer.
Even if it's just a small slip – the return receipt can be invaluable. It serves as proof that you sent the parcel. If it gets lost en route, you're covered.
Once your parcel arrives at the retailer, the return will be inspected. Depending on the shop, this can take a few days. Watch for a confirmation email or regularly check your customer account for updates on your return status and refund or exchange.
Many assume that returning the parcel is the end of the process – but beware: some retailers may still charge shipping fees, even if you're returning the product. Read the shipping terms carefully to avoid unpleasant surprises like reminders or additional charges.
Once everything is checked and accepted, you'll receive your money back – usually via the same payment method you used. Alternatively, some shops automatically send a replacement item, depending on what you specified during the return process. Again, reviewing the return policy helps you know what to expect.
Returns aren't rocket science – with these simple tips, everything goes smoothly. And the best part: you save yourself stress, follow-up questions, and long waiting times. So: take a deep breath, prepare your parcel, and off it goes!
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