Domestic parcel delivery to business customers

Our services at a glance.

Domestic parcel delivery to business customers

Our services at a glance.

The DPD CLASSIC service is based on over 40 years of experience of B2B parcel deliveries. A comprehensive road network means that DPD CLASSIC guarantees outstanding performance: Over 98 % of all parcels are delivered within 24 hours.

DPD EXPRESS guarantees next-morning delivery, ensuring that the parcel is delivered within 24 hours. Deliveries are guaranteed by 10 a.m. for most addresses, or by midday for remote areas. Up-to-date details can be found on the website (Services & Solutions).

DPD PARCELLETTER is excellent for sending small and lightweight goods, which can fit directly through the letterbox and be delivered securely. Simplicity and ease combine with a very high delivery rate, even on the first delivery attempt.

Domestic parcel delivery to business customers at a glance

Overview of our services

Shipping options

DPD CLASSIC

DPD EXPRESS

DPD PARCELLETTER*

Receipt confirmed by signature

-

Up to three delivery attempts

-

24-hour parcel tracking

Pickup

()

CO2-neutral shipping

IT tools

Insurance included

CHF 700.-

CHF 700.-

-

Notification

optional

optional

-

DPD CLASSIC

Receipt confirmed by signature

Up to three delivery attempts

24-hour parcel tracking

Pickup

CO2-neutral shipping

IT tools

Insurance included

CHF 700.-

Notification

optional

DPD EXPRESS

Receipt confirmed by signature

Up to three delivery attempts

24-hour parcel tracking

Pickup

CO2-neutral shipping

IT tools

Insurance included

CHF 700.-

Notification

optional

DPD PARCELLETTER*

Receipt confirmed by signature

-

Up to three delivery attempts

-

24-hour parcel tracking

Pickup

()

CO2-neutral shipping

IT tools

Insurance included

-

Notification

-

* The minimum volume of DPD PARCELLETTERS is 100-200 items per day – individual requirements are considered to check if shipping using this service is possible. This service is also suited for parcel deliveries to private individuals.

Download Factsheets

Find detailed information about all of our services on our fact sheets.

DPD CLASSIC

Small (425kb)

PDF

DPD EXPRESS

Small (387kb)

PDF

DPD PARCELLETTER

Small (302kb)

PDF

Returns

Small (374kb)

PDF

Non Conveyable and Maxi

Small (981kb)

PDF

Download Delivery Times

More information about the Delivery Times can be found in the terms.

DPD EXPRESS Delivery Times

Medium (2260kb)

PDF

Overview of our options

Options

DPD CLASSIC

DPD EXPRESS

DPD PARCELLETTER

Exchange

-

Guarantee

--

Supplementary insurance (up to CHF 5,000 possible)

-

DPD Pickup parcelshop

--

Predict

--

Redbox

-

Tyres

--

Returns

Collection of returns

-

Wine logistics

-

DPD CLASSIC

Exchange

Guarantee

Supplementary insurance (up to CHF 5,000 possible)

DPD Pickup parcelshop

Predict

Redbox

Tyres

Returns

Collection of returns

Wine logistics

DPD EXPRESS

Exchange

Guarantee

-

Supplementary insurance (up to CHF 5,000 possible)

DPD Pickup parcelshop

-

Predict

-

Redbox

Tyres

-

Returns

Collection of returns

Wine logistics

DPD PARCELLETTER

Exchange

-

Guarantee

-

Supplementary insurance (up to CHF 5,000 possible)

-

DPD Pickup parcelshop

-

Predict

-

Redbox

-

Tyres

-

Returns

Collection of returns

-

Wine logistics

-

Since it is not possible to avoid personal contact during the cash-on-delivery process, DPD Switzerland is completely stopping its COD service from 1 May 2020. This will continue to apply after the Coronavirus pandemic is over. Your sales representative will be happy to help if you have any questions.

Our options

Exchanges

In the case of complaints or warranty claims, the replacement goods are collected from the sender and exchanged at the customer’s address. The faulty products are returned to the sender or to any other specified address. Less waiting around for the recipient, and an optimised flow of goods for the sender.

Guarantee

Delivery within standard delivery times is guaranteed with a money-back guarantee.

Supplementary insurance

With DPD, every parcel is automatically insured up to a value of CHF 700. High-limit insurance up to a maximum of CHF 5,000 per parcel is available for parcels containing more valuable contents. So even your most precious parcels are covered.

Cash-on-delivery (COD)

This option guarantees secure receipt of payment, since the parcel is only handed over once the recipient has paid for it in cash. The sender has access to full details of all transactions, and the cash-on-delivery amount is transferred within 48 hours of delivery. Insurance is included up to the specified cash-on-delivery amount (maximum CHF 3,500).

Pickup delivery

The Pickup network is made up of around 350 DPD Pickup Parcelshops. A DPD Pickup Parcelshop can be reached by all recipients anywhere in the country within a maximum of 15 minutes. Convenient opening times, easy access and top quality service save recipients a great deal of time and effort.

Predict

The recipient is sent two delivery notifications: One working day before the delivery and on the delivery day itself, giving a one-hour delivery slot. On the "Follow My Parcel" platform, the recipient can follow the parcel live and select one of the four redirection options up to 15 minutes prior to delivery (grant permission to drop off, change delivery address, change delivery day, redirect to DPD Pickup parcelshop).

Redbox

Redbox packaging not only guarantees the highest possible level of protection, but also protects the environment. Redboxes have ergonomic handles for easy handling and are made of impact-resistant and waterproof plastic. They allow shipments to be secured using security seals.

 

Tyres

Tyres are delivered on our normal routes, with the customary guarantees of speed, security and professionalism.

Returns

Returns cannot always be avoided but the process can be made much easier. DPD offers a number of options with DPD Shipping to make it as easy as possible for the recipient to send back their parcel. We offer customised solutions: Choose the most suitable option for preparing the returns label!

Collecting returns

This option makes it possible for parcels to be collected from recipients and returned to the sender or a third party, e.g. the manufacturer or a repair service.

Wine logistics

Thanks to our many years of experience and know-how, this option makes it possible to send bottles of wine without any additional packaging. Wine bottles are sorted and dispatched by hand, and delivered to the recipient in the original packaging.