The DPD CLASSIC service is based on over 40 years of experience of B2B parcel deliveries. A comprehensive road network means that DPD CLASSIC guarantees outstanding performance: Over 98 % of all parcels are delivered within 24 hours.
DPD EXPRESS guarantees next-morning delivery, ensuring that the parcel is delivered within 24 hours. Deliveries are guaranteed by 10 a.m. for most addresses, or by midday for remote areas. Up-to-date details can be found on the website (Services & Solutions).
DPD PARCELLETTER is excellent for sending small and lightweight goods, which can fit directly through the letterbox and be delivered securely. Simplicity and ease combine with a very high delivery rate, even on the first delivery attempt.
DPD PARCELBOX, straightforward and simple: its compact size means it can be delivered directly to a parcel box, resulting in a very high delivery success rate at the first delivery attempt.
Domestic parcel delivery to business customers at a glance
Overview of our services
Shipping options | DPD CLASSIC | DPD EXPRESS | DPD PARCELLETTER* | DPD PARCELBOX |
Receipt confirmed by signature | - | - | ||
Up to three delivery attempts | - | - | ||
24-hour parcel tracking | ||||
Pickup | () | () | ||
CO2-neutral shipping | ||||
IT tools | ||||
Insurance included | CHF 700.- | CHF 700.- | - | CHF 200.- |
Notification | optional | optional | - | - |
DPD CLASSIC |
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Receipt confirmed by signature |
|---|
Up to three delivery attempts |
|---|
24-hour parcel tracking |
|---|
Pickup |
|---|
CO2-neutral shipping |
|---|
IT tools |
|---|
Insurance included | CHF 700.- |
|---|
Notification | optional |
|---|
DPD EXPRESS |
|---|
Receipt confirmed by signature |
|---|
Up to three delivery attempts |
|---|
24-hour parcel tracking |
|---|
Pickup |
|---|
CO2-neutral shipping |
|---|
IT tools |
|---|
Insurance included | CHF 700.- |
|---|
Notification | optional |
|---|
DPD PARCELLETTER* |
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Receipt confirmed by signature | - |
|---|
Up to three delivery attempts | - |
|---|
24-hour parcel tracking |
|---|
Pickup | () |
|---|
CO2-neutral shipping |
|---|
IT tools |
|---|
Insurance included | - |
|---|
Notification | - |
|---|
DPD PARCELBOX |
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Receipt confirmed by signature | - |
|---|
Up to three delivery attempts | - |
|---|
24-hour parcel tracking |
|---|
Pickup | () |
|---|
CO2-neutral shipping |
|---|
IT tools |
|---|
Insurance included | CHF 200.- |
|---|
Notification | - |
|---|
* The minimum volume of DPD PARCELLETTERS is 100-200 items per day – individual requirements are considered to check if shipping using this service is possible. This service is also suited for parcel deliveries to private individuals.
Download Factsheets
Find detailed information about all of our services on our factsheets.
Download Delivery Times
More information about the Delivery Times can be found in the terms.
Overview of our options
Options | DPD CLASSIC | DPD EXPRESS | DPD PARCELLETTER | DPD PARCELBOX |
Exchange | - | - | ||
Guarantee | - | - | - | |
Supplementary insurance (up to CHF 5'000.- possible) | - | - | ||
DPD Pickup parcelshop | - | - | - | |
Predict | - | - | - | |
Redbox | - | - | ||
Tyres | - | - | - | |
Returns | ||||
Collection of returns | - | - | ||
Wine logistics | - | - |
DPD CLASSIC |
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Exchange |
|---|
Guarantee |
|---|
Supplementary insurance (up to CHF 5'000.- possible) |
|---|
DPD Pickup parcelshop |
|---|
Predict |
|---|
Redbox |
|---|
Tyres |
|---|
Returns |
|---|
Collection of returns |
|---|
Wine logistics |
|---|
DPD EXPRESS |
|---|
Exchange |
|---|
Guarantee | - |
|---|
Supplementary insurance (up to CHF 5'000.- possible) |
|---|
DPD Pickup parcelshop | - |
|---|
Predict | - |
|---|
Redbox |
|---|
Tyres | - |
|---|
Returns |
|---|
Collection of returns |
|---|
Wine logistics |
|---|
DPD PARCELLETTER |
|---|
Exchange | - |
|---|
Guarantee | - |
|---|
Supplementary insurance (up to CHF 5'000.- possible) | - |
|---|
DPD Pickup parcelshop | - |
|---|
Predict | - |
|---|
Redbox | - |
|---|
Tyres | - |
|---|
Returns |
|---|
Collection of returns | - |
|---|
Wine logistics | - |
|---|
DPD PARCELBOX |
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Exchange | - |
|---|
Guarantee | - |
|---|
Supplementary insurance (up to CHF 5'000.- possible) | - |
|---|
DPD Pickup parcelshop | - |
|---|
Predict | - |
|---|
Redbox | - |
|---|
Tyres | - |
|---|
Returns |
|---|
Collection of returns | - |
|---|
Wine logistics | - |
|---|
Since it is not possible to avoid personal contact during the cash-on-delivery process, DPD Switzerland is completely stopping its COD service from 1 May 2020. This will continue to apply after the Coronavirus pandemic is over. Your sales representative will be happy to help if you have any questions.
Our options
Exchanges
In the case of complaints or warranty claims, the replacement goods are collected from the sender and exchanged at the customer’s address. The faulty products are returned to the sender or to any other specified address. Less waiting around for the recipient, and an optimised flow of goods for the sender.
Guarantee
Delivery within standard delivery times is guaranteed with a money-back guarantee.
Supplementary insurance
High-limit insurance up to a maximum of CHF 5'000.- per parcel is available for parcels containing more valuable contents. So even your most precious parcels are covered.
Pickup delivery
The Pickup network is made up of 440 DPD Pickup parcelshops. A DPD Pickup parcelshop can be reached by all recipients anywhere in the country within a maximum of 15 minutes. Convenient opening times, easy access and top quality service save recipients a great deal of time and effort.
Predict
The recipient is sent two delivery notifications: One working day before the delivery and on the delivery day itself, giving a one-hour delivery slot. On the "Follow My Parcel" platform, the recipient can follow the parcel live and select one of the four redirection options up to 15 minutes prior to delivery (grant permission to drop off, change delivery address, change delivery day, redirect to DPD Pickup parcelshop).
Returns
Returns cannot always be avoided but the process can be made much easier. DPD offers a number of options with DPD Shipping to make it as easy as possible for the recipient to send back their parcel. We offer customised solutions: Choose the most suitable option for preparing the returns label!
Redbox
Redbox packaging not only guarantees the highest possible level of protection, but also protects the environment. Redboxes have ergonomic handles for easy handling and are made of impact-resistant and waterproof plastic. They allow shipments to be secured using security seals.
Tyres
Tyres are delivered on our normal routes, with the customary guarantees of speed, security and professionalism.
Wine logistics
Thanks to our many years of experience and know-how, this option makes it possible to send bottles of wine without any additional packaging. Wine bottles are sorted and dispatched by hand, and delivered to the recipient in the original packaging.
Collecting returns
This option makes it possible for parcels to be collected from recipients and returned to the sender or a third party, e.g. the manufacturer or a repair service.
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