Your satisfaction is our biggest priority. That’s why it is our number one aim to make sending parcels as flexible and secure as possible. For this, we offer various services so that we can completely fulfil every need to the highest level of satisfaction. Our services:
DPD COMFORT: two delivery attempts with advance notification, various redirection options and parcel tracking guarantee that parcel delivery suits the addressees and their habits.
DPD HOME affords the addressee the freedom to choose their desired delivery option or preferred delivery time.
DPD SHOP is a simple and economical shipping solution for online shop operators. Recipients are notified when their parcel has arrived at the nearest DPD Pickup parcelshop.
DPD PARCELLETTER is perfect for small and light letters or parcels that can be delivered straight into a letter box, ensuring a high level of delivery success on the first delivery attempt.
DPD PARCELBOX, straightforward and simple: its compact size means it can be delivered directly to a parcel box, resulting in a very high delivery success rate at the first delivery attempt.
Domestic parcel delivery to private individuals at a glance:
Overview of our services
Shipping options | DPD COMFORT | DPD HOME | DPD SHOP | DPD PARCELLETTER** | DPD PARCELBOX |
Receipt confirmed by signature | - | - | - | ||
Up to two delivery attempts | - | - | - | - | |
One delivery attempt | - | * | |||
24-hour parcel tracking | |||||
Pickup | () | ||||
CO2-neutral shipping | |||||
IT tools | |||||
Insurance included | CHF 700.- | CHF 500.- | CHF 500.- | - | CHF 200.- |
Notification | - |
DPD COMFORT |
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Receipt confirmed by signature |
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Up to two delivery attempts |
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One delivery attempt | - |
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24-hour parcel tracking |
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Pickup |
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CO2-neutral shipping |
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IT tools |
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Insurance included | CHF 700.- |
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Notification |
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DPD HOME |
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Receipt confirmed by signature | - |
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Up to two delivery attempts | - |
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One delivery attempt | * |
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24-hour parcel tracking |
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Pickup |
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CO2-neutral shipping |
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IT tools |
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Insurance included | CHF 500.- |
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Notification |
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DPD SHOP |
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Receipt confirmed by signature |
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Up to two delivery attempts | - |
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One delivery attempt |
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24-hour parcel tracking |
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Pickup |
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CO2-neutral shipping |
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IT tools |
|---|
Insurance included | CHF 500.- |
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Notification |
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DPD PARCELLETTER** |
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Receipt confirmed by signature | - |
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Up to two delivery attempts | - |
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One delivery attempt |
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24-hour parcel tracking |
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Pickup | () |
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CO2-neutral shipping |
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IT tools |
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Insurance included | - |
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Notification | - |
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DPD PARCELBOX |
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Receipt confirmed by signature | - |
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Up to two delivery attempts | - |
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One delivery attempt |
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24-hour parcel tracking |
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Pickup |
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CO2-neutral shipping |
|---|
IT tools |
|---|
Insurance included | CHF 200.- |
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Notification |
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* Provided there is no agreed place of delivery, the following places are considered a «safe place»:
For single-family houses, it is the letterbox / parcel box and a weatherproof shelter hidden from view.
Or deliveries at blocks of flats, it can also be the weather proof stairwell.
** The minimum volume of DPD PARCELLETTERS is 100-200 items per day – individual requirements are considered to check if shipping using this service is possible. This service is also suited for parcel deliveries to business customers.
Download Factsheets
Find detailed information about all of our services on our factsheets.
Download Postcodes
For more information on the postcodes available with the Guarantee option, click here.
Overview of our options
Options | DPD COMFORT | DPD HOME | DPD SHOP | DPD PARCELLETTER | DPD PARCELBOX |
Guarantee | - | - | - | - | |
Pickup delivery | - | - | |||
Predict | - | - | - | ||
Return | |||||
Supplementary insurance (up to CHF 5'000.- possible) | - | - | - | ||
Tyres | - | - | - | - | |
Wine logistics | - | - | - |
DPD COMFORT |
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Guarantee | - |
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Pickup delivery |
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Predict |
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Return |
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Supplementary insurance (up to CHF 5'000.- possible) |
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Tyres |
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Wine logistics |
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DPD HOME |
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Guarantee |
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Pickup delivery |
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Predict |
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Return |
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Supplementary insurance (up to CHF 5'000.- possible) | - |
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Tyres | - |
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Wine logistics | - |
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DPD SHOP |
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Guarantee | - |
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Pickup delivery |
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Predict | - |
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Return |
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Supplementary insurance (up to CHF 5'000.- possible) |
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Tyres | - |
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Wine logistics |
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DPD PARCELLETTER |
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Guarantee | - |
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Pickup delivery | - |
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Predict | - |
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Return |
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Supplementary insurance (up to CHF 5'000.- possible) | - |
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Tyres | - |
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Wine logistics | - |
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DPD PARCELBOX |
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Guarantee | - |
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Pickup delivery | - |
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Predict | - |
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Return |
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Supplementary insurance (up to CHF 5'000.- possible) | - |
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Tyres | - |
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Wine logistics | - |
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Since it is not possible to avoid personal contact during the cash-on-delivery process, DPD Switzerland is completely stopping its COD service from 1 May 2020. This will continue to apply after the Coronavirus pandemic is over. Your sales representative will be happy to help if you have any questions.
Our options
Guarantee
Delivery within standard delivery times is guaranteed with a money-back guarantee.
Pickup delivery
The Pickup network is made up of 440 DPD Pickup parcelshops. A DPD Pickup parcelshop can be reached by all recipients anywhere in the country within a maximum of 15 minutes. Convenient opening times, easy access and top quality service save recipients a great deal of time and effort.
Predict
The recipient is sent two delivery notifications: One working day before the delivery and on the delivery day itself, giving a one-hour delivery slot. On the "Follow My Parcel" platform, the recipient can follow the parcel live and select one of the four redirection options up to 15 minutes prior to delivery (grant permission to drop off, change delivery address, change delivery day, redirect to DPD Pickup parcelshop).
Returns
Returns cannot always be avoided but the process can be made much easier. DPD offers a number of options with DPD shipping to make it as easy as possible for the recipient to send back their parcel. We offer customised solutions: Choose the most suitable option for preparing the returns label!
Supplementary insurance
High-limit insurance up to a maximum of CHF 5'000.- per parcel is available for parcels containing more valuable contents. So even your most precious parcels are covered.
Tyres
Tyres are delivered on our normal routes, with the customary guarantees of speed, security and professionalism.
Wine logistics
Thanks to our many years of experience and know-how, this option makes it possible to send bottles of wine without any additional packaging. Wine bottles are sorted and dispatched by hand, and delivered to the recipient in the original packaging.
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