Dear business partners,
Please pay attention to the current situation concerning the delivery of domestic and international parcels in relation to the adopted measures against the spread of COVID-19 virus.
With regard to the interest of protecting the health of persons involved in the transport, as well as of parcel Senders and Consignees, however, the following measures remain applicable, as they have a higher priority than the provisions of General Terms and Conditions which they might potentially be in conflict with:
The Service Provider is not obliged to request the signature of a person acting in the name of Consignee as a confirmation of parcel delivery. When handing over the parcel, the Service Provider takes a copy of the last 3 digits of the Identity Card of the person accepting the parcel. If the acceptance cannot be confirmed this way, the parcel shall be returned to the Customer. As an exception, this requirement shall not apply to parcels that might be delivered on the basis of a unique PIN code.
The additional service Delivery to the Department is suspended. The Service Provider is entitled to grant the Customer an exception from suspension of this service after giving a prior consent in cases of parcel delivery to persons with reduced mobility or persons in social care facilities.
In case of a visible damage to the delivered parcel, it is necessary to inform the Service Provider on the day of delivery at the latest, by filling a Damage Report on the website of the Service Provider.
The official statement on the adopted measures against the spread of COVID-19 virus can be found here.
Prepared questions and answers for consignees and senders as regards the actual restrictions in relation to the State of Emergency declaration from 12 March 2020 and the duration of risk of the spread of COVID-19 disease can be found here.
Delivering in the Czech Republic is not restricted.
Due to the increasing number of limitations in the international transport, we have prepared a clear list of all countries with limited delivery and of countries that are completely closed. With regard to regulations changing rapidly in individual countries, we would kindly ask our customers to verify the current accessibility of the delivery address with the Consignee.
We would like to inform you that some Pickup Parcelshops might remain fully closed due to the Regulation of the Government of the Czech Republic.
Nevertheless, you can still pick up your parcels at one of more than 500 open Pickup Parcelshops. The current list of the open Pickup Parcelshops can be found HERE. As regards parcels that have already been stored at one of the closed Pickup Parcelshops, the pickup deadline is extended by the time of the Pickup Parcelshop closure.
Thank you for your understanding.
If you have any questions, please do not hesitate to contact us at our customer line +420 225 373 373.