What documents must I send with my dispatch? And if it is international?

What documents must I send with my dispatch? And if it is international?

If your dispatch is not a document (or if the document weighs more than 20 kg) you will need to send certain documents which vary depending on the destination. For dispatches with origin and destination within Portugal, you need to send a receipt or invoice. If the dispatch is international, you must add the following documentation:

Dispatches (other than documents) to the European Union:

• Receipt or invoice (preferably in English).

For the Canary Islands follow the instructions for the European Union. Please read the information below.

Dispatches (other than documents) outside the European Union:

• Attach a commercial or proforma invoice ( for goods up to the value of 75€ - for higher values it must be a commercial invoice );

• Add the following information (obligatory);

• Origin of the merchandise;

• Details of the Sender and Receiver with contact name and telephone;

• Original invoice and waybill;

• Invoice number and tax number;

• Number of pages;

• Complete description of the merchandise and number of items;

• Net and gross weight;

• Unit cost and total by type of merchandise;

• Total amount of invoice;

• Indication of currency used;

• IMCO Terms (Delivery terms);

• Payment terms of the merchandise;

• Processed by computer/ Name of printer (where the invoice was printed);

• VAT Exemption Declaration;

• Use English language;

• Tariff article.

In addition to this information, every country may have its own specific invoice requirements. We therefore advise you to ask about these in good time to avoid customs delays to your dispatch.

Apart from articles which are not authorized for dispatch by DPD (Hazardous materials, live plants and animals, arms and military equipment, high value materials, skins of wild animals, alcohol and tobacco), there are further articles which are prohibited in other countries. Senders of international dispatches are responsible for complying with governmental regulations and laws, and we therefore advise you to consult the list of forbidden import articles for every country.