How can we help you?

Here you will find useful information and helpful tools relating to parcel shipping.  We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.

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  • Receber encomendas - Receber / redirecionar encomendas
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My parcel has not arrived (yet). What now?

Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn't delivered at the indicated time, you are welcome to contact us.

A parcel that is displayed to me as \"delivered\" has not arrived. What is the reason for this?

 If the parcel can't be found, please contact our customer service via the contact form.

How do I change the selected Pickup parcelshop?

Go back to the selection using the 'Back' arrow/button and select a new parcelshop.

How can I change the place or day of delivery?

As the consignee you decide when or where we deliver the parcel. You can choose from several options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In your "Preferences" you can register the type of delivery which is generally the most suitable for you.

What happens if the consignee is not located?

Consignees who are not located at the time of delivery receive a parcel notification card from DPD. By entering the parcel number at dpd.pt - How can we help you? he has the possibility to redirect the parcel in the way that suits him best.

Tips and tricks

Tips and tricks

mydpd App
Installing and using our app is as simple as this.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science. In spite of this, there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

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  • Enviar encomendas - Pesos e medidas
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Which is the maximum weight and size?

For mainland domestic service, the maximum weight of the volumes we carry is 30 kg and the total of the 3 dimensions should not exceed 1.60m and the largest measure cannot exceed 1.20m.

For international road service, the maximum weight of the volumes we carry is 31.5 kg and the total of the 3 dimensions must not exceed 3.00 m, calculated by the formula Length cm + 2 x (Width cm + Height cm). The maximum length is 1.75m. If the parcel exceeds the dimensions and is accepted by the DPD network, an additional fee of 26,00 € will be due. Volumetric weight is also applied to this service whenever it is higher than real weight, being calculated by the formula Width cm x Height cm x Length cm / 5000.

Volumetric Weight applies to the International Air and Islands service and whenever this is bigger than the actual weight of the order (according to the formula: Width cm x Height cm x Length cm / 4000 in the Islands, and Width cm x Height cm x Length cm / 5000 in international). Volumetric weight is applied to shipments to the Spanish Islands whenever it is bigger than the actual weight of the goods, using the formula Width cm x Height cm x Length cm / volumetric ratio. Volume ratios: Balearic Islands, Ceuta: 5000; Canary and Melilla: 3000.

Tips and tricks

Tips and tricks

mydpd App
Installing and using our app is as simple as this – with explanatory videos.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science, but there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

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  • Pontos Pickup - Geral e serviços
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Why is there no Pickup parcelshop in my area?

We are in the process of expanding our parcel shop network in order to meet the requirements of all consignees. You are welcome to suggest suitable stores or locations for new parcel shops using our online form.

What does Pickup refer to?

Pickup is the name for the parcel shop network operated by DPDgroup.

Find a parcel shop

Find a nearby Pickup parcelshop.

Find a parcel shop

Find a nearby Pickup parcelshop.

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  • Empresa - Trabalhar na DPD
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How do I apply for a job with DPD?

Simply check our DPD Job Finder online. You can also apply directly for a job with us. And if there is no suitable vacancy for you there, you can also send us your unsolicited application. You can apply directly via our online form.

I haven\'t found a suitable post, can I send an unsolicited application?

If you don't find anything to suit you in the in the DPD Job Finder, you can also send us an unsolicited application. Please send your complete application documents with details of your specific area of interest to: [email protected]

Application tips – what is especially important to us

If you follow these tips it will help to make your application to DPD a successful one. We look forward to getting to know you!

Top 5 tips on applying

  1. Use our online application process.

  2. Send us your application documents in PDF format (max. 3 MB).

  3. Your application should contain a letter, CV and copies of your reports/references.

  4. Let us know what attracts you most to the advertised position, and what your qualifications are.

  5. We'd also be interested to learn some personal details about you, e.g. what your hobbies are.

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Not found the answer you're looking for? Then simply get in touch with us.