How can we help you?
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Receber encomendas - Receber / redirecionar encomendas
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My parcel has not arrived (yet). What now?
Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn't delivered at the indicated time, you are welcome to contact us.
A parcel that is displayed to me as \"delivered\" has not arrived. What is the reason for this?
If the parcel can't be found, please contact our customer service via the contact form.
How do I change the selected Pickup parcelshop?
Go back to the selection using the 'Back' arrow/button and select a new parcelshop.
How can I change the place or day of delivery?
As the consignee you decide when or where we deliver the parcel. You can choose from several options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In your "Preferences" you can register the type of delivery which is generally the most suitable for you.
What happens if the consignee is not located?
Tips and tricks
Tips and tricks
mydpd App
Installing and using our app is as simple as this.
Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science. In spite of this, there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.
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Enviar encomendas - Pesos e medidas
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Which is the maximum weight and size?
For mainland domestic service, the maximum weight of the volumes we carry is 30 kg and the total of the 3 dimensions should not exceed 1.60m and the largest measure cannot exceed 1.20m.
For international road service, the maximum weight of the volumes we carry is 31.5 kg and the total of the 3 dimensions must not exceed 3.00 m, calculated by the formula Length cm + 2 x (Width cm + Height cm). The maximum length is 1.75m. If the parcel exceeds the dimensions and is accepted by the DPD network, an additional fee of 26,00 € will be due. Volumetric weight is also applied to this service whenever it is higher than real weight, being calculated by the formula Width cm x Height cm x Length cm / 5000.
Volumetric Weight applies to the International Air and Islands service and whenever this is bigger than the actual weight of the order (according to the formula: Width cm x Height cm x Length cm / 4000 in the Islands, and Width cm x Height cm x Length cm / 5000 in international). Volumetric weight is applied to shipments to the Spanish Islands whenever it is bigger than the actual weight of the goods, using the formula Width cm x Height cm x Length cm / volumetric ratio. Volume ratios: Balearic Islands, Ceuta: 5000; Canary and Melilla: 3000.
Tips and tricks
Tips and tricks
mydpd App
Installing and using our app is as simple as this – with explanatory videos.
Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science, but there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.
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Pontos Pickup - Geral e serviços
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What does Pickup refer to?
Pickup is the name for the parcel shop network operated by DPDgroup.
Either the opening hours of the parcel shop don\'t correspond to the information in the Pickup parcelshop Finder, or the parcel shop doesn\'t adhere to the stated opening hours.
Please feel free to contact our service team - we will check your information and update the relevant data.
Why is there no Pickup parcelshop in my area?
We are in the process of expanding our parcel shop network in order to meet the requirements of all consignees. You are welcome to suggest suitable stores or locations for new parcel shops using our online form.
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Empresa - Trabalhar na DPD
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How do I apply for a job with DPD?
Simply check our DPD Job Finder online. You can also apply directly for a job with us. And if there is no suitable vacancy for you there, you can also send us your unsolicited application. You can apply directly via our online form.
I haven\'t found a suitable post, can I send an unsolicited application?
If you don't find anything to suit you in the in the DPD Job Finder, you can also send us an unsolicited application. Please send your complete application documents with details of your specific area of interest to: [email protected]
Application tips – what is especially important to us
If you follow these tips it will help to make your application to DPD a successful one. We look forward to getting to know you!
Top 5 tips on applying
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Use our online application process.
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Send us your application documents in PDF format (max. 3 MB).
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Your application should contain a letter, CV and copies of your reports/references.
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Let us know what attracts you most to the advertised position, and what your qualifications are.
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We'd also be interested to learn some personal details about you, e.g. what your hobbies are.
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Phishing / Smishing alert
Phishing / Smishing alert
Phishing is an online fraud technique used to illegally acquire personal, financial, and other data via email or SMS, using the identity of trusted institutions.
More recently, many SMS messages have emerged that aim to deceive the recipient, seeking to obtain personal or financial data or unauthorized access to computer systems. This practice is known as Smishing or SMS spoofing, whenever the sender field is manipulated, causing the name of a legitimate entity to be displayed, potentially leading to the incorrect association of the message with the authentic communication history of that entity on the user's mobile device.
Here are some general security tips against Smishing:
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Do not click on suspicious links - avoid clicking on any link received via SMS, especially if the message is unexpected or alarmist (e.g., urgent charges, prizes, pending deliveries).
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Verify the sender - even if the name seems legitimate (e.g., "DPD", "Bank"), be suspicious. Spoofing can cause the message to appear in the history of real conversations.
Please note that DPD does not send emails or SMS messages requesting payment for shipping or asking for a specific amount to make a change to an order. Only in the case of cash on delivery shipments is there a payment due, agreed upon between the sender and the recipient, and always paid to the DPD driver upon delivery, not in advance by our organization.