Both shippers and consignees benefit from our flexible solutions for returning parcels. As a shipper you can integrate our solution “Easy Returns Voucher” directly in your online shop. This saves you additional work and ensures trouble-free returns management on the part of your customers. If you as a consignee wish to return an article, one touch is all it takes to create a return label.

Returns management made easy

It isn't always possible to avoid returns. But implementing them can be made easy. With DPD “Easy Returns” voucher you can manage all your returns efficiently, which provides you with more flexibility, more control and therefore satisfied customers.

Good reason for always implementing your returns with DPD

  1. The easiest and fastest return method for shipments from Romania and Bulgaria\
  2. The initial waybill number connected to that of the return
  3. Detailed reports for all your returns
  4. Online return form
  5. Online Track & trace

How do we use the Easy Returns Voucher?

How do we use the Easy Returns Voucher?

Flexibility
Set together with your sales agent the maximum return period to be implemented in the DPD system. The return voucher will be valid only during this period.

Easy to use
When creating the shipment, select the Voucher Easy Returns option

Safe and efficient return
Print Easy returns voucher together with the transport document

Safe solutions
The recipient will be able to return the package during the validity period of the voucher by accessing http://voucher.dpd.ro or using the DPD Romania offices and Parcel lock box network.

International returns service

With us your customers can also conveniently return parcels everywhere in UE..

We offer our international returns service for: Austria, Germany, Belgium, Cech Republic, Italy, Denmark, Estonia, Finland, France, Great Britain, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Sweden, Slovakia, Spain, Bulgaria, Hungary, Greece, Croatia, Slovenia.

International returns service

With us your customers can also conveniently return parcels everywhere in UE..

We offer our international returns service for: Austria, Germany, Belgium, Cech Republic, Italy, Denmark, Estonia, Finland, France, Great Britain, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Sweden, Slovakia, Spain, Bulgaria, Hungary, Greece, Croatia, Slovenia.

Carbon-neutral parcel shipping

Unique on the market:  we provide carbon-neutral shipping for all parcels – at no additional cost to our customers.

The shipping of returns also involves a significant quantity of CO2. So it's good to know that we also provide carbon-neutral shipping for returns.

With DPD, returns are as simple as this

If at any time the contents of a parcel don’t meet your requirements, you can simply send them back. Returns are fast and uncomplicated with DPD. You can either have returns collected from your ParcelLock box or drop them off at the nearest parcelshop.

Sending back a parcel

Sending back a parcel

Simple, fast accessible
Simple, fast and accessible - Returns the package to the nearest Office or DPD automatically

Applications and solutions
Register in the Mydpd application and request a DPD courier, or contact us at 031.824.90.90 and we will send a courier to the requested address as quickly as possible.

Voucher Return
If you have an "Easy returns" voucher, access http://voucher.dpd.ro , and request a DPD courier, or return the parcel to one of DPD offices and ParcelLock boxes

Packing tips - for a quick and secure return

We'll tell you how to package your returns properly so they arrive safely at the online store.

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