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  • Expeditor
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How can I change the place or day of delivery?

As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your \"Preferences\" you can register the type of delivery which is generally the most suitable for you.

What happens if I don\'t know the weight and dimensions of the parcel?

Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.

What can I use as packaging material, and what is the best way to pack a parcel?

You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.

What does \'girth\' (combined circumference plus longest side) mean?

The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.

How heavy can my parcel be?

Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

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  • Destinatar
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My parcel has not arrived (yet). What now?

Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.

Why is my parcel at the delivery centre? What can I do?

If your parcel is at the delivery centre you can arrange for a new delivery in myDPD or in our app. You simply enter the parcel number and the location and date for the delivery.

What number do I use to track/redirect my parcel?

In order to redirect your delivery to a different place or day, you enter your parcel number in myDPD or in our app. After that you can select the option for when and where we make the delivery.

Where is my parcel?

We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in myDPD or in your app, and if necessary arrange for delivery on a different day or to a different location.

When will my parcel be delivered?

As a rule domestic parcels are delivered within two days from the start of the order. In the case of international parcels the delivery time depends on the country of destination. You will find all the information about your parcel in myDPD and the DPD App. For business customers the delivery times for international parcels are displayed in our Delivery-time calculator.

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  • DPD Collect
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Where can I find a Pickup parcelshop?

Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.

Where can I find the opening hours of a parcel shop?

Simply click on the name or address of the parcel shop in the parcel shop finder. This takes you to a page that shows you the opening times.

De ce nu există nicio locatie în zona mea?

Suntem în curs de extindere a rețelei noastre de automate si oficii e pentru a îndeplini cerințele tuturor destinatarilor. Sunteți bineveniți să sugerați magazine sau locații adecvate pentru oficii noi folosind adresa de mail [email protected]

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Cum pot sorta adresele?

Puteți utiliza săgeata de lângă numele coloanei pentru a sorta înregistrările.

Can I recover deleted addresses?

Unfortunately, this is no longer possible.

What characters must the password have?

The password must be at least 5 and no more than 50 characters long and may contain special letters, numbers and characters. For efficient security, we recommend at least eight digits and the use of both numbers and special characters.

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