Guest

How can we help you

Search_trans_neg_rgb.svg

Help on the subject of receiving parcels

Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery, how to change your delivery in case you're not at home and much more.

Filter
Filter
  • Photo Open Door
Clear filters

Can I view/request my own photos?

 Yes, upon request and upon presentation of the front of an ID to ensure that we are talking to the right person. 

More

I don't want the driver to take a photo upon delivery.

Would you rather not take a photo of your parcel upon delivery? You can let the driver know.  

More

Why does the driver take a photo upon delivery?

For every parcel that our drivers hand over, they first ask the recipient to sign for receipt. In most cases, this goes perfectly, but sometimes a signature is difficult to read ... and therefore not a valid proof of delivery. We will now eliminate any doubts about the delivery - and about who signed - by taking a photo as additional proof of delivery. 

More

Is a photo as proof of delivery GDPR-proof?

Yes, we have a clear data policy to handle data safely. In addition, the recipient can always refuse the photo, after which the driver asks for a signature. We store the photos for 5 weeks. Photos that are being doubted or being complained about, are being deleted after checking. 

More
Filter
Filter
  • Receiving and redirecting parcels
Clear filters

Can I, as receiver, collect my parcel at a DPD depot?

Unfortunately not. For your own safety and to ensure the efficiency of operations at the DPD depots/hub, we are unable to welcome receivers on our premises.

More

When will my parcel be delivered?

Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.
More

What happens if I am not home when the parcel is delivered?

No problem. Your package will be left with your neighbour. What if your neighbour is not home either? Your parcel will be brought to a nearby Pickup parcel shop. This is a quick and easy option, and means that you can collect the parcel when it is convenient for you. The DPD driver will leave a note in your letterbox stating the address of the Pickup parcel shop and when the parcel will be available for collection. DPD will also send you an email stating when the parcel has arrived at the Pickup parcel shop.  Take some proof of identity with you when you go to collect your parcel. You have seven days in which to pick it up. If it is not collected during this time, it will be returned to the sender.
More

What’s the benefit of giving a deposit permission?

A deposit permission doesn’t require any signature. The driver simply drops off the parcel in the location you mentioned upfront and leaves. Register at myDPD to make use of this feature.
More

A parcel that is displayed to me as "delivered" has not arrived. What is the reason for this?

Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can't be found, please contact our customer service.
More
Filter
Filter
  • Business receivers
Clear filters

How many delivery attempts does DPD make to business addresses?

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

More

What is my parcel number and where can I find it?

This is the 14-digit parcel number that you received from the sender or that is stated in the email or SMS from DPD containing the details of your scheduled delivery. If you were unable to accept delivery of your package, the driver will leave a note in your letterbox which also contains this 14-digit number.
More
Filter
Filter
  • Complaints
Clear filters

How do I report a complaint?

As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a shipper, please use our complaint form here and add the delivery note, the handover receipt and your commercial invoice.
More

There is no trace of my parcel. What should I do?

If the status of the parcel tracking has not changed for several days, please get in touch with our team. We will be happy to support you.
More

What is the procedure if a parcel reaches the consignee in a damaged condition?

If the contents of the parcel are damaged when they reach you, you should first contact the consignor. We can only investigate the case and inspect the damage on the instructions of the consignor.

More

 

Our FAQs by topic