Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery, how to change your delivery in case you're not at home and much more.
Yes, upon request and upon presentation of the front of an ID to ensure that we are talking to the right person.
Would you rather not take a photo of your parcel upon delivery? You can let the driver know.
Yes, we have a clear data policy to handle data safely. In addition, the recipient can always refuse the photo, after which the driver asks for a signature. We store the photos for 5 weeks. Photos that are being doubted or being complained about, are being deleted after checking.
For every parcel that our drivers hand over, they first ask the recipient to sign for receipt. In most cases, this goes perfectly, but sometimes a signature is difficult to read ... and therefore not a valid proof of delivery. We will now eliminate any doubts about the delivery - and about who signed - by taking a photo as additional proof of delivery.
Unfortunately not. For your own safety and to ensure the efficiency of operations at the DPD depots/hub, we are unable to welcome receivers on our premises.
Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.
If the contents of the parcel are damaged when they reach you, you should first contact the consignor. We can only investigate the case and inspect the damage on the instructions of the consignor.