I have a question about the working of DPD Shipper. Where can I find it?

You’ll find user manuals, downloads etc on the DPD docu portal.

What does limited quantity mean?

Delivery of dangerous goods in limited quantities. For more information, please contact your partner.

What is the express delivery on Saturday?

Delivery of business parcels on Saturday with DPD 12:00 with pickup the day before. If the parcel arrives earlier in the depot, it isn't stored until Saturday, but is delivered on the next business day.

Is a photo as proof of delivery GDPR-proof?

Yes, we have a clear data policy to handle data safely. In addition, the recipient can always refuse the photo, after which the driver asks for a signature. We store the photos for 3 months. Photos that are being doubted or being complained about, are being deleted after checking.

Why does the driver take a photo upon delivery?

For every parcel that our drivers hand over, they first ask the recipient to sign for receipt. In most cases, this goes perfectly, but sometimes a signature is difficult to read ... and therefore not a valid proof of delivery. We will now eliminate any doubts about the delivery - and about who signed - by taking a photo as additional proof of delivery.

Can I view/request my own photos?

Yes, upon request and upon presentation of the front of an ID to ensure that we are talking to the right person.

I don't want the driver to take a photo upon delivery.

Would you rather not take a photo of your parcel upon delivery? You can let the driver know.

How can I check on the location of my parcel?

Each parcel receives a unique parcel number. With this number, you can track the progress of your parcel online. Download the myDPD app to follow your parcel in real time or make last-minute changes to your delivery. myDPD - DPD Belgium

Can I, as receiver, collect my parcel at a DPD depot?

Unfortunately not. For your own safety and to ensure the efficiency of operations at the DPD depots/hub, we are unable to welcome receivers on our premises. One exception: the Flémalle depot in Liège.

When will my parcel be delivered?

Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.

What happens if I am not home when the parcel is delivered?

No problem. Your package will be left with your neighbour. What if your neighbour is not home either? Your parcel will be brought to a nearby Pickup parcel shop. This is a quick and easy option, and means that you can collect the parcel when it is convenient for you. The DPD driver will leave a note in your letterbox stating the address of the Pickup parcel shop and when the parcel will be available for collection. DPD will also send you an email stating when the parcel has arrived at the Pickup parcel shop. Take some proof of identity with you when you go to collect your parcel. You have 5 days in which to pick it up. If it is not collected during this time, it will be returned to the sender.

How many delivery attempts does DPD make to business addresses?

The driver has the possibility to attempt delivery twice (a delivery notice is left in case of absence). In case of absence during the second attempt, you as a DPD client can request a third attempt.

What is my parcel number and where can I find it?

This is the 14-digit parcel number that you received from the sender or that is stated in the email or SMS from DPD containing the details of your scheduled delivery. If you were unable to accept delivery of your package, the driver will leave a note in your letterbox which also contains this 14-digit number.

How do I report a complaint?

As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a shipper, please use our complaint form here and add the delivery note, the handover receipt and your commercial invoice.

There is no trace of my parcel. What should I do?

If the status of the parcel tracking has not changed for several days, please get in touch with our team. We will be happy to support you.

What is the procedure if a parcel reaches the consignee in a damaged condition?

If the contents of the parcel are damaged when they reach you, you should first contact the consignor. We can only investigate the case and inspect the damage on the instructions of the consignor.

FAQ - Help on the subject of receiving parcels

Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery, how to change your delivery in case you're not at home and much more.

How can we help you

Help on the subject of receiving parcels

Photo as proof of delivery

Receiving

Business receivers

Rating and complaints

I have a question about the working of DPD Shipper. Where can I find it?

What does limited quantity mean?

What is the express delivery on Saturday?

Is a photo as proof of delivery GDPR-proof?

Why does the driver take a photo upon delivery?

Can I view/request my own photos?

I don't want the driver to take a photo upon delivery.

How can I check on the location of my parcel?

Can I, as receiver, collect my parcel at a DPD depot?

I have a question about the working of DPD Shipper. Where can I find it?

When will my parcel be delivered?

What happens if I am not home when the parcel is delivered?

How many delivery attempts does DPD make to business addresses?

I have a question about the working of DPD Shipper. Where can I find it?

What is my parcel number and where can I find it?

What does limited quantity mean?

What is the express delivery on Saturday?

I have a question about the working of DPD Shipper. Where can I find it?

How do I report a complaint?

There is no trace of my parcel. What should I do?

What is the procedure if a parcel reaches the consignee in a damaged condition?

What does limited quantity mean?

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