Depending on the Billing Term (DP or NP) you choose, you can add information about the cost of the parcel to your website. When using the Billing term NP (the recipient has to pay) you increase the chance of a successful delivery by clearly indicating that your customer still has to pay customs fees to DPD before delivery and that your customer will receive a separate payment request for this. This reduces the cost of a possible return and makes you transparent to your customers. Please note that there are fraudulent emails and text messages in circulation. In the email and text messages of DPD there is always a 14-digit parcel number which you can fill in at the track & trace of dpd.be. Together with the zip code of the address of the receiver it forms a unique combination. This way your customer can be sure that the payment request comes from DPD.