A number of scearios are possible: Has your shipment arrived in the United Kingdom, cleared through customs and the recipient has received the parcel in the UK? In that case, your customer will have to take care of a new shipment with a local new label, customs documentation and associated costs. We do not yet provide a parcelshop return nor collection request solution. Your shipment has arrived in the United Kingdom, already cleared through customs but not delivered to the recipient (ex. wrong address, consignee unavailable, refused by consignee) the parcel can still be returned if VAT has been paid. This procedure is still under development. Pickup parcelshop returns are currently not possible.