

The most important information at a glance
On 31 January 2020, the United Kingdom withdrew from the European Union and definitively left the European Union on 1 January 2021. Since that date, customs formalities for trade in goods and services have been mandatory.
Four matters:
Before sending your parcels provide your data. Please send the completed form to [email protected]:
Service from the UK to Europe and the Republic of Ireland are paused due to Brexit adjustments. Imports to the UK will resume. All details must be Brexit compliant. Customs formalities for trade in goods and services are mandatory. Delays may occur due to the new Brexit rules.
At this stage, we do not know how long these services will be unavailable for, but we will provide regular updates as the situation changes.
A commercial or pro forma invoice in English language is required.
Yes, if the origin of your goods is preferential according to the free trade agreement between Switzerland and the United Kingdom. The rules of application are the same as those of the EUR-MED countries.
No, this is not possible at present. Customs requires a document in order to be able to declare the goods - it is also not permitted for reasons of storage/evidence requirements.
A customs tariff number is not mandatory but strongly recommended to avoid longer delays.
If there is no customs tarrif we need an accurate description of the goods on the invoice. Inaccurate descriptions of exported goods are not accepted and will cause delays in customs clearance. The description of goods must include the name of the items, quantity per item, composition, value per unit and intended use. The use of general terms such as "samples", "parts" or "spare parts" are not to be used for customs classification.
The export declaration can be made by DPD or the exporter. Export declaration = EAD / MRN / ABD
Yes. We need a contact person, mobile number or email address are mandatory. DPD UK will contact the importer of record to collect the duties and taxes. If this is not possible, the parcels are returned to the sender.
For example a unique invoice number, unique delivery note no., one parcel ID from the consignment
No. At the moment being, only businesses may send parcels to the UK. We don't offer CtoC.
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