DPD’s additional services
DPD’s additional services
DPD offers a number of additional options for parcel delivery, from C.O.D. to delivery to your nearest Pickup point. This approach allows us to put together a solution that meets the individual needs of the parcel service.
Check out the selection of DPD’s additional services and choose the services that fit your needs.
| Name of the additional service | Description of the service |
| Additional insurance | Goods sent in the DPD network are insured up to €520 per parcel, and parcel locker parcels up to €265. Our contracted customers can insure especially valuable consignments with additional insurance. |
| Collection request | Collection of a consignment from a third person. The goods are collected from the address you request and delivered to you or your business partner’s address. |
| Guarantee | Service for delivery of urgent and priority parcels during a determined number of working days. Depending on the country of destination, a DPD Guarantee parcel is delivered within 1-5 working days in Europe. |
| C.O.D. | The C.O.D. service allows the purchaser to pay for the goods in part or in full upon receipt of the parcel. C.O.D. also allows the possibility to decrease the credit risk for the sender, as goods are not delivered before the recipient has paid for them to the courier. The recipient can pay the C.O.D. both by card and cash (except in Estonia. Payment of the C.O.D. by card only). DPD provides the C.O.D. service in mainland Estonia and on Hiiumaa, Muhumaa and Saaremaa. Also when sending consignments from Estonia to Latvia and from Estonia to Lithuania. Available services are DPD Private and DPD Classic. The C.O.D. service for DPD Pickup consignments only applies in Estonia and when sending to DPD parcel lockers. The C.O.D. service does not apply to Cleveron robots, where consignments are delivered without requesting C.O.D., and DPD is not liable for any damages. |
| Department delivery | A service suitable for clients who need goods delivered, e.g. to shops located in shopping centres or to home or office door. |
| Document return | Additional service for the return of documents added to the consignment by the sender and signed by the consignee to the sender. For example: invoices, instruments of delivery and receipt or contracts. |
| ID check | Taking a photo of the ID documents agreed with the client together with the recipient’s signature upon receipt of the consignment. |
| Saturday delivery | Consignments will be delivered to the recipient on Saturday. |
| Two-man delivery service | The service is suitable for the transport of larger parcels and especially white home appliances. Consignments are delivered by two DPD couriers to the agreed delivery address, to the client's door on the required floor. In the case of a two-man delivery service, the weight of one package may not exceed 80 kg. |
| Hazardous goods | Handling and transport of hazardous goods in limited quantities within Estonia according to valid legislation. Transporting hazardous goods with DPD requires signing a corresponding annex to the agreement with DPD Eesti AS. List of goods that cannot be transported with DPD is available in the General Terms of Service. |
| Description of the service |
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| Additional insurance | Goods sent in the DPD network are insured up to €520 per parcel, and parcel locker parcels up to €265. Our contracted customers can insure especially valuable consignments with additional insurance. |
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| Collection request | Collection of a consignment from a third person. The goods are collected from the address you request and delivered to you or your business partner’s address. |
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| Guarantee | Service for delivery of urgent and priority parcels during a determined number of working days. Depending on the country of destination, a DPD Guarantee parcel is delivered within 1-5 working days in Europe. |
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| C.O.D. | The C.O.D. service allows the purchaser to pay for the goods in part or in full upon receipt of the parcel. C.O.D. also allows the possibility to decrease the credit risk for the sender, as goods are not delivered before the recipient has paid for them to the courier. The recipient can pay the C.O.D. both by card and cash (except in Estonia. Payment of the C.O.D. by card only). DPD provides the C.O.D. service in mainland Estonia and on Hiiumaa, Muhumaa and Saaremaa. Also when sending consignments from Estonia to Latvia and from Estonia to Lithuania. Available services are DPD Private and DPD Classic. The C.O.D. service for DPD Pickup consignments only applies in Estonia and when sending to DPD parcel lockers. The C.O.D. service does not apply to Cleveron robots, where consignments are delivered without requesting C.O.D., and DPD is not liable for any damages. |
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| Department delivery | A service suitable for clients who need goods delivered, e.g. to shops located in shopping centres or to home or office door. |
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| Document return | Additional service for the return of documents added to the consignment by the sender and signed by the consignee to the sender. For example: invoices, instruments of delivery and receipt or contracts. |
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| ID check | Taking a photo of the ID documents agreed with the client together with the recipient’s signature upon receipt of the consignment. |
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| Saturday delivery | Consignments will be delivered to the recipient on Saturday. |
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| Two-man delivery service | The service is suitable for the transport of larger parcels and especially white home appliances. Consignments are delivered by two DPD couriers to the agreed delivery address, to the client's door on the required floor. In the case of a two-man delivery service, the weight of one package may not exceed 80 kg. |
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| Hazardous goods | Handling and transport of hazardous goods in limited quantities within Estonia according to valid legislation. Transporting hazardous goods with DPD requires signing a corresponding annex to the agreement with DPD Eesti AS. List of goods that cannot be transported with DPD is available in the General Terms of Service. |
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Which basic services are compatible with which additional services? You can find the answer to this question in the following table.
Additional service | Basic service | ||||||
| DPD CLASSIC | DPD PRIVATE | DPD PARCEL LOCKER | DPD Same Day | Saturday delivery | C.O.D | Tyres | |
Predict | - | ||||||
Department delivery | |||||||
Two-man delivery service | |||||||
Collection request (CR) | - | ||||||
Document return (ROD) | |||||||
Personal Identification Service (ID CHECK) | |||||||
Additional insurance |
Basic service |
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| DPD CLASSIC |
Predict |
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Department delivery |
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Two-man delivery service |
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Collection request (CR) |
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Document return (ROD) |
|---|
Personal Identification Service (ID CHECK) |
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Additional insurance |
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| DPD PRIVATE |
Predict |
|---|
Department delivery |
|---|
Two-man delivery service |
|---|
Collection request (CR) |
|---|
Document return (ROD) |
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Personal Identification Service (ID CHECK) |
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Additional insurance |
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DPD PARCEL LOCKER |
Predict |
|---|
Department delivery |
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Two-man delivery service |
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Collection request (CR) |
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Document return (ROD) |
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Personal Identification Service (ID CHECK) |
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Additional insurance |
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| DPD Same Day |
Predict |
|---|
Department delivery |
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Two-man delivery service |
|---|
Collection request (CR) |
|---|
Document return (ROD) |
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Personal Identification Service (ID CHECK) |
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Additional insurance |
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| Saturday delivery |
Predict |
|---|
Department delivery |
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Two-man delivery service |
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Collection request (CR) |
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Document return (ROD) |
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Personal Identification Service (ID CHECK) |
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Additional insurance |
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| C.O.D |
Predict |
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Department delivery |
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Two-man delivery service |
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Collection request (CR) |
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Document return (ROD) |
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Personal Identification Service (ID CHECK) |
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Additional insurance |
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| Tyres |
Predict | - |
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Department delivery |
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Two-man delivery service |
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Collection request (CR) | - |
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Document return (ROD) |
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Personal Identification Service (ID CHECK) |
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Additional insurance |
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In addition to the basic services, DPD's additional services can also be combined. This table provides an overview of which additional services offered by DPD you can combine.
| Compatibility of additional services | Predict | DPD GUARANTEE | Department delivery | Two-man delivery service | Document return (ROD) | Personal Identification Service (ID CHECK) | Additional insurance |
| Predict | |||||||
| Department delivery | |||||||
| Two-man delivery service | |||||||
| Collection request (CR) | |||||||
| Document return (ROD) | |||||||
| Personal Identification Service (ID CHECK) | |||||||
| Additional insurance |
| Predict |
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| Predict |
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| Department delivery |
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| Two-man delivery service |
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| Collection request (CR) |
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| Document return (ROD) |
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| Personal Identification Service (ID CHECK) |
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| Additional insurance |
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| DPD GUARANTEE |
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| Predict |
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| Department delivery |
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| Two-man delivery service |
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| Collection request (CR) |
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| Document return (ROD) |
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| Personal Identification Service (ID CHECK) |
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| Additional insurance |
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| Department delivery |
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| Predict |
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| Department delivery |
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| Two-man delivery service |
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| Collection request (CR) |
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| Document return (ROD) |
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| Personal Identification Service (ID CHECK) |
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| Additional insurance |
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| Two-man delivery service |
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| Predict |
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| Department delivery |
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| Two-man delivery service |
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| Collection request (CR) |
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| Document return (ROD) |
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| Personal Identification Service (ID CHECK) |
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| Additional insurance |
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| Document return (ROD) |
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| Predict |
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| Department delivery |
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| Two-man delivery service |
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| Collection request (CR) |
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| Document return (ROD) |
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| Personal Identification Service (ID CHECK) |
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| Additional insurance |
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| Personal Identification Service (ID CHECK) |
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| Predict |
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| Department delivery |
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| Two-man delivery service |
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| Collection request (CR) |
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| Document return (ROD) |
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| Personal Identification Service (ID CHECK) |
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| Additional insurance |
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| Additional insurance |
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| Predict |
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| Department delivery |
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| Two-man delivery service |
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| Collection request (CR) |
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| Document return (ROD) |
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| Personal Identification Service (ID CHECK) |
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| Additional insurance |
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