Your delivery experts

Frequently asked questions

Here You can find the most frequently asked questions about Pickup service.

If You can not find the answer to Your question below, please contact us by phone 6130092 or by e-mailil teenindus@dpd.ee .

You will find information about the locations of parcel shops and lockers on our website by clicking here.

DPD Pickup parcel shops are open as long as shopping centres, and parcel lockers are open 24/7 (excl. parcel locker in Viru Centre Mon–Sun 05:00–01:00). Find more detailed information about the opening times here.

Maximum permitted weight is 20 kg, dimensions are the following (height, width, depth):

XS - 8,5 x 19 x 60 cm

S - 8,5 x 40 x 60 cm

M - 18 x 40 x 60 cm

L - 37 x 40 x 60 cm

Find the list of items prohibited for transport and general terms and conditions here.

Find the requirements for selecting a safe and transport-secure packaging here.

Once the parcel has arrived at the Pickup parcel shop or locker, you will receive a notification by SMS or e-mail.

 

  • At the Pickup parcel locker: The parcel can be retrieved using a PIN code. 
  • In the Pickup parcel shop: The parcel is issued on the basis of PIN code (in case of a lack thereof, on the basis of an identification document). If a friend or family member picks the parcel up from a Pickup parcel shop, they need to provide the name of the recipient in addition to the PIN code (in case of a lack thereof, an identification document). 

The parcel is kept in the Pickup parcel lockers and parcelshops for seven calendar days. If you have not picked up your parcel, a reminder will be sent to you on the 3rd day, and the parcel is returned to the sender after the 7th day of storage.

First check the tracking section to see whether the parcel has been delivered to DPD here. If there are no parcel data in the system, the parcel has not been delivered to DPD.

From the Pickup parcel shop and parcelrobot:

  • Only previously labelled parcels can be sent from DPD Pickup parcelshops and parcel robots. It is not possible to buy a parcel label on site.
  • You can prepare and buy parcellabel from DPD self-service portal telli.dpd.ee.

 

From the Pickup parcel locker:

  • If you don’t have a parcel label: select “Send parcel”, then “Buy parcel label” and select the correct destination country.
  • Select the correct parcel size and confirm the price.
  • Enter the sender’s phone number and the recipient’s information.
  • Pay for the delivery.
  • Print the parcel label and attach it to the parcel.
  • Scan the label and place the parcel in the locker.
  • If you have a parcel label: select “Send parcel”, then again “Send parcel”, scan the parcel label, select the correct locker size and place the parcel in the locker.
  • The parcel is delivered to the designated destination.

From the Pickup parcel shop:

If you don’t have a return label:

  • In order to return the goods, you will have to fill in a new parcel label, attach the label on the parcel and pay for transport using a payment card.

     If you don’t have a return label.

  • In case of H&M parcels with a return label, attach the label on the parcel and take the parcel to the Pickup parcel shop.
  • The parcel is returned to the sender.

From the Pickup parcel locker:

If you don’t have a return label:

  • To return the goods, select “Send parcel”, then “Buy parcel label” and select the correct destination country.
  • Select the correct parcel size and confirm the price.
  • Enter the sender’s phone number and the recipient’s information.
  • Pay for the delivery.
  • Print the parcel label and attach it to the parcel.
  • Scan the label and place the parcel in the locker.

If you don’t have a return label.

  • To return the goods, select “Send parcel”, then again “Send parcel”.
  • Select the correct locker size.
  • Scan the parcel label and place the parcel in the locker.