Your frequently asked questions about personal data

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I have a complaint to make to DPD France

The form for exercising rights to personal data is not intended to deal with complaints from customers. We invite you to contact our customer service directly.

I want to change my address before my parcel is delivered

The form for exercising your personal data rights is not intended to deal with requests for delivery to an address other than the one indicated at the time of your order. We invite you to contact the sender of your parcel (your seller) directly or through our customer service department.

I no longer wish to be the contact point within my company for parcel deliveries by DPD France

The form for exercising your personal data rights is not intended to deal with such requests. Please note that your personal data has been transmitted to us by your sender for the delivery of the package to your company. We are not in a position to modify the information transmitted.

We therefore invite you to contact the sender of the packages directly in order to have them rectified. Your action will allow our services, by means of data rectified by the sender, to send notifications relating to deliveries to the person concerned. Please note that the sender is a company or online merchant site from which your company has ordered its packages.

I receive verification emails of requests to exercise rights but I have not made any requests

If you are not the author of a request to exercise your rights, and you have received a verification e-mail, you may ignore it. In the absence of confirmation from you, potentially fraudulent requests are not processed by our services.

I used the form but was not asked to provide my ID, is this normal?

To ensure the identity of the applicant, we send a verification e-mail to the address provided in the form. To validate and submit your request to our services, we invite you to click on the confirmation link in the e-mail received from us. Remember to check that the email is not in spam or junk mail. If you do not confirm your request, it will not be processed by our services.

I would like to have all my personal data deleted by DPD France

We would like to inform you that we are obliged to keep your personal data for 13 months from the date of delivery, in case of complaints and disputes related to the delivery. However, we would like to assure you that we do not use your data for any other purposes than those described above, nor do we pass them on to third parties. At the end of the 13-month period, your data is automatically deleted from our databases.

Rights exercise request

You can submit your request through this form below. We will get back to you as soon as possible.

I would like to*

Obtain a copy of my personal data

Modify my personal data

Delete my personal data

Disallow processing of my personal data

In application of your right of access, you may obtain a digital copy of your personal data, if they have been processed by DPD France. If your request is related to the delivery of your parcels, we invite you to consult your parcel tracking or contact our customer service.

In application of your right of rectification, you can obtain the modification of your personal data which would be inaccurate, and thus complete them. If your request is related to the delivery of your parcels, we invite you to consult your parcel tracking or contact our customer service.

In application of your right to erasure, you may request the erasure of your personal data. DPD France is obliged to keep your personal data for 13 months from the date of delivery, in case of complaints and disputes related to the said delivery.

At the end of the 13-month period, your data is automatically deleted from our databases.

You may disallow the processing of your personal data in accordance with your right of objection. Please identify the nature of the mailings you receive from DPD France.

First Name*

Last Name*

Address*

Postal code*

City*

E-mail address*

Telephone no.

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Personal data

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