A delivery requires some additional information?
Let's be reactive together

Some deliveries may require additional information in order to be delivered in the best conditions: details of the address or service to be delivered, telephone number or e-mail address to contact the recipient. It also happens that interrupted deliveries require an instruction from you in order to arrive at the right place.

To make it easier for you to deal with these requests, we provide you with a dedicated, easy-to-use online tool. This platform allows you to optimise your time and make the processing of your parcels more fluid.

Your benefits with this tool


Save time

The tool gives you visibility on pending information requests, and allows you to enter your new instructions directly.


Manage your deliveries

Several redelivery options are available depending on the reason for the delivery failure.
Your instructions are passed directly to the DPD depot responsible for delivering your package.


Work together as a team

You can create accesses for your employees independently and thus delegate the processing of requests for additional information.

Would you like to get access?