When is the recipient responsible for unloading the shipment from the courier’s van and carrying it?

If the handling service is not ordered and:

• A single parcel weighs more than 25 kg;

• The parcel’s dimensions exceed 3 m;

• The shipment consists of more than 25 standard parcels.

In such cases, the courier will deliver the shipment to the nearest safe location that is accessible by the vehicle. The courier will place the shipment at the edge of the van’s cargo area, and the recipient must unload the shipment themselves and carry it away. The courier does not assist with unloading or carrying the shipment.