Useful packaging and shipping tips

Useful packaging and shipping tips

Useful information for packaging and sending parcels for private and business customers.  Tips and advice that will help you prepare and send your parcel quickly and easily.

Find a parcel locker

Find the nearest DPD Pickup parcel locker

Find a parcel locker

Find the nearest DPD Pickup parcel locker

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Delivery time calculator

Our delivery time calculator will show you the standard delivery times you can rely on when you use our DPD CLASSIC service.

Country name
ISO code

Detailed information of country-specific delivery. Assistance in preparing and planning the delivery of your international shipments

What items cannot be sent?

  1. Live animals and plants

  2. Human remains or body parts

  3. Perishable food and non-food products and articles

  4. Weapons, ammunition, explosives

  5. Flammable, toxic and radioactive substances or wastes

  6. High-value items (jewelry, works of art, antiques, etc.)

  7. Money, bank cards, identity cards, other identity documents

  8. Tobacco products and alcoholic beverages

  9. Narcotic and psychotropic substances

  10. Unpackaged or improperly packaged parcels

  11. Any objects, goods, or materials whose carriage is prohibited by the law of at least one of the countries in whose territory the carriage takes place

What items cannot be sent?

  1. Live animals and plants

  2. Human remains or body parts

  3. Perishable food and non-food products and articles

  4. Weapons, ammunition, explosives

  5. Flammable, toxic and radioactive substances or wastes

  6. High-value items (jewelry, works of art, antiques, etc.)

  7. Money, bank cards, identity cards, other identity documents

  8. Tobacco products and alcoholic beverages

  9. Narcotic and psychotropic substances

  10. Unpackaged or improperly packaged parcels

  11. Any objects, goods, or materials whose carriage is prohibited by the law of at least one of the countries in whose territory the carriage takes place

What is worth knowing when shopping online?

Here are some tips on how to receive your online order smoothly.

  • Cash on Delivery (COD)

If you choose to pay for the goods at the time of delivery, you can conveniently pay with a bank card. If you are paying in cash, do not forget to have the exact amount of money ready when the courier arrives!

  • Identity verification.

Do not be surprised if the courier asks you to show your ID. We take care of your parcels, so we want to be 100% sure that the parcel will reach the right person.

  • Delivery address

We usually deliver parcels during business hours. Therefore, we recommend that you indicate the delivery address at which we can find you during business hours.

  • Telephone number

Please always provide your phone number. This way we will be able to inform you when the goods will be delivered.

  • Loading/unloading service.

If the goods are heavier than 31.5 kg, do not forget to order the loading/unloading service. Otherwise you will have to load/unload the goods by yourself.

Business customers - information for download

Instructions for parcel-marking interfaces, packaging and marking memorandums, other useful information.

WPO parcel-marking interface User Guide

Small (841kb)

PDF

Esiunta.lt parcel-marking interface User Guide

Small (851kb)

PDF

Marking services memorandum for marking interfaces

Small (139kb)

PDF

Parcel labelling memorandum

Medium (1182kb)

PDF

Rules for safe packaging

Medium (2260kb)

PDF

Private customers – information for download

Useful instructions, return forms and request forms.

Request a refund

Small (86kb)

DOC

Claim form (to be filled in by the consignor)

Small (187kb)

DOC