Compliance and Governance

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Compliance and Governance

In an ongoing effort to optimize our operations, we use integrated management systems and maintain important internal documents. These practices not only enhance governance and operational quality but also demonstrate our commitment to the environment and the community.

We ensure quality and integrity through implementation of the ISO 9001 Quality Management Standard and the ISO 14001 Environmental Management Standard (ISO 14001) and through adherence to the Sustainable Public Procurement Charter.

Other good practices of ours include:

  • A policy for preventing violence and harassment;
  • A policy for managing conflicts of interest;
  • Procedures for reporting and reacting to potential violations;
  • Risk management plans;
  • A compensation policy;
  • A policy on gifts.

Quality Management System ISO 9001:2015

DPD Lietuva implements and follows effective processes for ensuring high-quality services. The ISO 9001 guidelines set out how to create and implement a quality management system, emphasizing key quality assurance principles such as meeting customer expectations, process improvement, and risk management. This system encourages organizations to optimize their processes, leading to cost reduction, increased productivity, and enhanced overall operational efficiency, ultimately resulting in higher-quality services for customers.

Environmental Management Systems (ISO 14001:2015)

The ambitions of DPD Lietuva reach beyond just fast and efficient parcel delivery to operating in the most sustainable manner possible. The ISO 14001 standard helps organizations manage and enhance environmental processes. It provides a structured approach to identifying and properly handline environmental aspects of operations. It also encourages organizations to collaborate with stakeholders and obliges them to pursue continuous improvement.

Sustainable Public Procurement Charter

DPD Lietuva is committed to responsible and ethical operations, and it expects the same from its suppliers. The Charter outlines principles and obligations which apply to all suppliers, including transportation providers. Commitments include human rights, workplace safety, environmental responsibility, conflict prevention, and ethical management.

The Charter encourages suppliers to uphold fair labour practices, protect human rights, and prevent exploitation.