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Convenient return solutions for e-commerce businesses and private customers. For senders, we offer individualized return solutions tailored to the needs of online stores, and for consignees, we provide a simple and convenient return through DPD parcel lockers.

Simple and easy goods returns are a way
to increase customer numbers and sales

Return research
grazinimuai verslui

(L) Loop Customer Report 2022: How Returns Impact Customer Retention

(N) Narvar Report 2022: State of Returns The End of One-Size-Fits-All Returns

All of DPD’s return solutions

Returns methods Returns methods

All of DPD’s return solutions

Choose the returns solutions that fit your business best. A simple return proccess for you and your customer.

  1. Automated return digital label (RDL)
  2. Return registration on DPD Return My Parcel portal (RMP)
  3. Return label included in initial parcel
  4.  Return digital label (via API)
  5. Collection request
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Customers can quickly and easily drop off products for return at

more than 300 DPD parcel lockers throughout Lithuania!

 

siuntu pristatymo terminai siuntu pristatymo terminai

Customers can quickly and easily drop off products for return at

more than 300 DPD parcel lockers throughout Lithuania!

1.    Automated return digital label (RDL)

- PIN for return are initiated and carried out automatically for all parcels right after delivery.

- IT work is done on the DPD side

- Geography: Lithuania, Latvia, Estonia.

rdl
rdl

2.   Registration on the DPD Return My Parcel portal  (RMP)

- Initiated by shop or buyer.

- IT work is done on the DPD side.

- Geography: Austria, Belgium, Czech Republic, Denmark, Estonia, Spain, Latvia, Poland, Lithuania, Luxembourg, the Netherlands, Portugal, France, Sweden, Germany.

rmp
rmp

3. Return label included in initial parcel

- Initiated by sender.

- DPD: use of the DPD label app. The shop: API integration.

- Geography: Austria, Belgium, Czech Republic, Denmark, Estonia, Spain, Latvia, Poland, Lithuania, Luxembourg, the Netherlands, Portugal, France, Sweden, Germany.

return label in parcel
return label in parcel

4. Return digital label (via API)

- Return is initiated by shop or buyer.

- IT work: API integration or directly in esiunta.lt.

- Geography: Austria, Belgium, Czech Republic, Denmark, Estonia, Spain, Latvia, Poland, Lithuania, Luxembourg, the Netherlands, Portugal, France, Sweden, Germany.

api
api

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