How can we help you

Help on the subject of receiving parcels

Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery, the ParcelLock box and how to evaluate our services.

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My parcel has not arrived (yet). What now?

Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn't delivered at the indicated time, you are welcome to contact us.

A parcel that is displayed to me as \"delivered\" has not arrived. What is the reason for this?

 If the parcel can't be found, please contact our customer service via the contact form.

How do I change the selected Pickup parcelshop?

Go back to the selection using the 'Back' arrow/button and select a new parcelshop.

How can I change the place or day of delivery?

As the consignee you decide when or where we deliver the parcel. You can choose from several options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In your "Preferences" you can register the type of delivery which is generally the most suitable for you.

What happens if the consignee is not located?

Consignees who are not located at the time of delivery receive a parcel notification card from DPD. By entering the parcel number at - How can we help you? he has the possibility to redirect the parcel in the way that suits him best.


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