We provide answers to frequently asked questions on the topics of returns and collection requests - for efficient and trouble-free return shipping.
Return-my-parcel.com allows you to return your order through Pickup stores or request home pickup.
That's what your shipper determines. Please contact him if necessary.
Whether the return is chargeable depends on the department store to which the return is going. See the FAQs on their site.
At a collection request, the shipment is picked up on site. In case of a return, the parcel must be delivered by your customer in one of our Pickup parcelshops.