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Help to the subject of returning parcels

We provide answers to frequently asked questions on the topics of returns and collection requests - for efficient and trouble-free return shipping.

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How can I send back a parcel?

Return-my-parcel.com allows you to return your order through Pickup stores or request home pickup.

How much time do I have to send the return?

That's what your shipper determines. Please contact him if necessary.

Is the return paid?

Whether the return is chargeable depends on the department store to which the return is going. See the FAQs on their site.

What is the difference between a collection request and a return?

At a collection request, the shipment is picked up on site. In case of a return, the parcel must be delivered by your customer in one of our Pickup parcelshops.

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What is the difference between a return and a collection request?

At a collection request, the shipment is picked up on site. In case of a return, the parcel must be delivered by your customer in one of our Pickup parcelshops.

 

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