Legal information

aerial view - dpd driver is carrying parcels aerial view - dpd driver is carrying parcels

Legal information


All the content of the DPD website is protected by copyright. Unless permitted by Austria’s intellectual property rights legislation (Federal Act on Copyright in Literary and Artistic Works and Related Intellectual Property Rights), any use and distribution of such content requires the prior consent of DPD or the individual owner of the rights.



for content:

As a service provider DPD is, in accordance with general legislation, responsible for its own content on the DPD website. However, as a service provider DPD is not obliged to monitor transmitted or stored third-party information or to look for circumstances which might indicate illegal activity.
This does not affect DPD's obligations under general law to remove or block the use of such information. However, liability in this respect is only possible from the time we become aware of a concrete violation of the law. If DPD becomes aware of any such infringements the content in question will be removed immediately.

for external links:

If the DPD website has external links to other websites, DPD has no influence on the design and content of such linked websites. For this reason DPD cannot accept any liability for this external content. The relevant provider or operator of the website is always responsible for the content of the linked pages. The pages concerned were checked for possible infringements of the law at the time of linking. No unlawful content was identified at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of a violation of the law. Should DPD become aware of any such infringements DPD will remove the links in question immediately.
Furthermore, DPD reserves the right to make links from other websites to the DPD website dependent on express permission and to withdraw permission for a link at any time.


Right of cancellation for consumers

For consumers who have concluded a transport contract online, the following rules apply to distance contracts:

You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the date of conclusion of the contract. In order to exercise your right of cancellation, you must inform us (DPD Direct Parcel Distribution Austria GmbH, Arbeitergasse 46, 2333 Leopoldsdorf, by email to [email protected], telephone: 05 / 037 3 410) by way of a clear statement (for example a letter sent by post or email) of your decision to cancel this contract.

You can use the cancellation form at ( but this is not mandatory. You can submit the sample cancellation form or any other clear statement. If you make use of this option, we will immediately (e.g. by email) send you a confirmation of receipt of such a cancellation. In order to comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.


Consequences of the cancellation:

If you cancel this contract, we will be required to refund all payments we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you may have chosen a different method of delivery to the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you notify us of the exercise of your right of cancellation in respect of this contract, compared to the total amount of services provided for in the contract.