Round-the-clock service: all the answers to parcel shipping in our FAQs.
As a rule we deliver your parcel to a DPD Pickup parcel shop near you. With a nationwide parcel shop network of 1,800 parcel drop-off and pick-up points throughout Austria, each of our parcel shops can be reached within 15 minutes.
In our Pickup Parcel Shop Finder you will find your local parcel shop quickly and conveniently.
Did you know? On myDPD you can define your favourite parcel shop. Then we will always deliver your parcels there.
Register now and specify your favourite shop!
The fact that we have delivered your parcel to the Pickup parcel shop can have various reasons:
The shipper of your parcel has instructed us to deliver the parcel there. You have set the Pickup parcel shop on myDPD as your preferred delivery location. Unfortunately we were unable to locate you at your address. In this case, we would still like to make sure that your parcel is in a parcel shop near you, where you can pick it up during opening hours. You can find out to which Pickup parcel shop your parcel was delivered on myDPD, in our delivery email or on your parcel notification card.
If the goods in the parcel arrive in a damaged condition, we request you to first contact the shipper and report the damage. Please understand that we can only initiate an investigation and investigate damage on behalf of the shipper.
Why? The transport contract is between us and your shipper, on whose behalf we deliver your parcel - i.e. the shipper claims the damage from us and then - depending on the agreement - offers you a refund, new delivery or similar.