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Quick answers - our FAQs.


Round-the-clock service: all the answers to parcel shipping in our FAQs.

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Where is my parcel? / How can I track my parcel?

When will my parcel be delivered?

How can I change the place or day of delivery?

To which Pickup parcel shop will my parcel be delivered?

How do I find the Pickup parcelshop near me?

What number do I use to track/redirect a parcel?

Where will I find the parcel number?

Why has my parcel been delivered to the Pickup parcelshop?

What happens if a parcel reaches the consignee in a damaged condition?

What is a deposit okay and how can I arrange one?

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