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Quick answers - our FAQs.

 

Round-the-clock service: all the answers to parcel shipping in our FAQs.

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Where is my parcel? / How can I track my parcel?

On myDPD you can simply redirect your parcel in the “My parcels” section. The parcel history shows you the status of your parcel. Via Live-Tracking you can track your parcel in real time and redirect it until shortly before delivery (to a different address, desired neighbour, parcel shop delivery etc.). If you do not use myDPD, you can track your parcel on myDPD or dpd.at by means of the parcel number (14-digit number you receive from your sender) or the PIN number (you can find it on the parcel notification card we leave if we didn\'t locate you).

When will my parcel be delivered?

From the time we receive your parcel from the shipper, we usually deliver it within one working day within Austria. In the case of international parcels the delivery time depends on the country of destination. On myDPD you can track and/or redirect your parcel at any time. Register now!

How can I change the place or day of delivery?

As the consignee, you decide where or when we deliver the parcel. As a registered myDPD user we will inform you when a parcel is on its way for you. If the specified delivery date does not suit you, you can manage your parcel delivery flexibly and use the following features: Register now, specify your delivery preferences and flexibly manage your parcel deliveries. If we fail to locate you, we will leave a parcel notification card with your PIN number, with which you can also redirect your parcel on myDPD.

To which Pickup parcel shop will my parcel be delivered?

As a rule we deliver your parcel to a DPD Pickup parcel shop near you. With a nationwide parcel shop network of 2,000 parcel drop-off and pick-up points throughout Austria, each of our parcel shops can be reached within 15 minutes.

In our Pickup Parcel Shop Finder you will find your local parcel shop quickly and conveniently.

Did you know? On myDPD you can define your favourite parcel shop. Then we will always deliver your parcels there.

Register now and specify your favourite shop!

The fact that we have delivered your parcel to the Pickup parcel shop can have various reasons:

The shipper of your parcel has instructed us to deliver the parcel there. You have set the Pickup parcel shop on myDPD as your preferred delivery location. Unfortunately we were unable to locate you at your address. In this case, we would still like to make sure that your parcel is in a parcel shop near you, where you can pick it up during opening hours. You can find out to which Pickup parcel shop your parcel was delivered on myDPD, in our delivery email or on your parcel notification card.

How do I find the Pickup parcelshop near me?

In our Pickup Parcelshop Finder you will find all 2,000 DPD Pickup parcelshops.

New! On myDPD you can define your favourite parcel shop. Then we will always deliver your parcels there.

Register now and define your favourite shop!

What number do I use to track/redirect a parcel?

To redirect your parcel to a Pickup parcel shop or to have it delivered on another day, please register with myDPD. There you can simply redirect your parcel in the “My parcels” section. You can use the parcel number or the PIN number for tracking and/or redirecting your parcel. The parcel number is a 14-digit number that is assigned only once for each parcel and is therefore uniquely allocated to a parcel. You can find it as a myDPD user in “My parcels” or receive it from your shipper. You will find the PIN number on the parcel notification card (red-white) which we leave behind when we have not found you. If the shipper gives us your email address, you will receive the parcel information including the parcel number electronically. If you have purchased a parcel label in a DPD Pickup parcel shop, you will find the parcel number on the invoice which is issued.

Where will I find the parcel number?

If we missed you during the delivery, you will find your parcel number on the parcel notification card we leave at your address - if we have your email address you will receive the parcel information electronically. The parcel number consists of 14 digits, is located on the front in the upper part of the form and is unique for each parcel. With this number you can track or redirect your parcel. On myDPD you can at any time view, track and/or redirect all your parcels including the parcel number. Register now and conveniently receive your parcels.

Why has my parcel been delivered to the Pickup parcelshop?

The fact that we have delivered your parcel to the Pickup parcel shop can have various reasons:
  • The shipper of your parcel has instructed us to deliver the parcel to the Pickup parcel shop.
  • You have set the Pickup parcel shop on myDPD as your preferred delivery location.
  • Unfortunately we were unable to locate you at your address and had not received an alternative place or day for the delivery of your parcel from you. In this case, we would still like to make sure that your parcel is in a parcel shop near you, where you can pick it up during opening hours. You can find out to which Pickup parcel shop your parcel was delivered on myDPD, in our delivery email or on your parcel notification card.

What happens if a parcel reaches the consignee in a damaged condition?

If the goods in the parcel arrive in a damaged condition, we request you to first contact the shipper and report the damage. Please understand that we can only initiate an investigation and investigate damage on behalf of the shipper.

Why? The transport contract is between us and your shipper, on whose behalf we deliver your parcel - i.e. the shipper claims the damage from us and then - depending on the agreement - offers you a refund, new delivery or similar.

What is a deposit okay and how can I arrange one?

With the deposit okay you give us your permission to place your parcel in a safe place in your home, e.g. in the garden shed, in the garage, on the terrace or in the porch. This means that you can receive parcels at any time, even when you are not at home. With our general deposit okay they are already there when you arrive home. Register with myDPD right now and enter your delivery preference for all your future parcels under your settings. To issue a general online deposit okay for all your future parcels, log into myDPD or register and enter the desired location in your “Preferences”, for example in the garage or carport. When filling in the online form, please make sure that the desired deposit location is described briefly and concisely, is located at the delivery address, is secure and not mobile. Unfortunately the general online deposit okay can’t be used as a power of attorney for other persons.

Further FAQs by topic

 

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