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One of our 2,400 Pickup parcel shops in Austria is sure to be near you! Simply enter your postcode and/or address and we will show you the quickest way to the nearest Pickup parcel shop - including the relevant opening hours. With the myDPD “Favourite parcel shop" service you can register your preferred parcel shop and simply have your parcels delivered there.

Frequently asked questions

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How long is the Pickup parcelshop in my area open?

Our Pickup parcelshops are integrated into shops and therefore comply with their opening hours. In our Pickup Finder you can find the DPD shop near you and find out when it is open.

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Can I pick up my parcel from the shop without a notification card?

Yes, you can pick up your parcel in the Pickup parcelshop without our parcel notification card. We only need proof of your identity, for example an official photo ID. This also applies to persons who pick up the parcel on your behalf.

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How long will my parcel be stored in the Pickup parcelshop?

We keep parcels which we have delivered to the Pickup parcelshop for 7 calendar days. Calendar days are all days from Monday up to and including Sunday.

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From when will my parcel be ready for collection from the shop?

As soon as we have delivered your parcel to the Pickup point you will receive notification by email and/or text message. If you have redirected your parcel or we did not locate you at home, we will indicate on the parcel notification card in the letter box when your parcel will be ready for collection.

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Can the parcel shop operator give me information about the whereabouts of my parcel?

Our parcel shop partners are happy to receive your parcel and hand it over to us for further transport. However, our shops can't give you any information about the whereabouts of your parcel. To track your parcel, please use our parcel tracking system.

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