We regret that there are repeated illegal attempts to misuse the DPD brand in order to defraud third parties.

Please note:

Here you will learn the main details of current risks relating to the Internet and emails, and how you can protect yourself against them. Please note: a scam only works as long as nobody recognises it.

Please note that DPD accepts no liability whatsoever for losses incurred by you as a result of such fraudulent activities!

If you wish to ask a question or provide information you can contact us directly at any time.

Security information

Fraudulent emails claiming to be from DPD

Recently there have been emails in circulation which allegedly request the download of invoices in CSV format on behalf of DPD. The emails are written in incorrect German and usually have the following (or similar) subject:

"DPD e-bill: new invoices have been created for Max Mustermann: 1234567890"

IMPORTANT: DPD expressly draws attention to the fact that this is a misuse of the DPD brand and an attempt at fraud. DPD does not send invoices as CSV downloads. Please do not under any circumstances follow any such links. DPD accepts no liability whatsoever for any damage caused by such attempts at fraud.

If in individual cases you are unsure whether a message actually comes from DPD and is legitimate, you can contact us at any time.

Latest update: 12/2017